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NEOGOV · 2 months ago

Income Maintenance Supervisor II – Childcare & Work First Employment Assistance

Bolivia, NC

Full-time

Onsite

Mid, Senior Level

$27.77/hr - $37.49/hr

2+ years exp

Brunswick County is a vibrant coastal community located in southeastern North Carolina, and they are seeking an Income Maintenance Supervisor II to provide supervision, training, and support to the Childcare & Work First Employment Assistance team. The role involves directing staff, reviewing program objectives, and ensuring service delivery meets quality standards.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Directing department employees; instructing, reviewing work, assigning work, maintaining standards, acting on employee concerns, selecting new employees and appraising employee performances

Reviewing program objectives and service delivery needs with staff as well as formulating specific goals and objectives for this program

Working directly with internal and external customers and community partner

Preparing reports/documentation and ensuring the unit is meeting all timeliness and quality measures

Qualification

Childcare policiesNC FastMicrosoft Office SuiteGeneral computer knowledgeCustomer service skillsPrioritize tasksDe-escalate situationsWritten communication skillsOral communication skills

Required

Bachelor's degree and two year of experience as a casework or investigator in an economic service program and preferably with one year of supervisory experience

Associate degree and four years of experience as a caseworker or investigator in an economic service program and preferably with one year of supervisory experience

An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities

Must be available to work during emergency situations

Knowledge of Childcare and WFFA policies

Working knowledge of Microsoft Office Suite

General computer knowledge and ability to learn and navigate various programs and databases

Knowledge of NC Fast

Excellent customer service skills

Ability to prioritize tasks and reassess as priorities change in a fast-paced environment

Ability to de-escalate upset customers / remain calm in stressful situations

Strong written and oral communication skills

Must be physically able to operate a variety of office equipment

Must be able to exert a negligible amount of force constantly to move objects

All positions with Brunswick County require a valid driver's license

Candidates must be current on Brunswick County taxes

Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening

For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b)