Houlihan Lokey · 2 months ago
ServiceNow Technical Lead
Boston, MA, USA
Full-time
Onsite
Senior Level
$150K/yr - $180K/yr
5+ years expHoulihan Lokey, Inc. is a global investment bank specializing in various financial advisory services. They are seeking a ServiceNow Technical Lead to drive significant customer and business outcomes, ensuring the delivery of technically sound and scalable solutions while mentoring product engineers and managing technical risks.
BankingFinanceFinancial Services
Responsibilities
Partner with the Product Manager and Product Designer to jointly own and be accountable for the team's defined business outcomes, not solely feature delivery
Actively participate in ongoing customer contact and discovery activities, translating user problems and business opportunities into technical options and constraints
Utilize deep ServiceNow expertise to identify the most feasible, performant, and scalable technical solutions, prioritizing out-of-the-box functionality over customization whenever possible
Serve as the team's primary assessor for feasibility risk and a key contributor to viability risk, ensuring all proposed solutions can be built and maintained effectively
Design and guide the implementation of complex solutions on the ServiceNow platform, ensuring alignment with architectural standards for performance, security, and scalability
Lead the engineering team in applying best practices for ServiceNow development, including CI/CD pipelines, automated testing, version control, and platform maintenance
Proactively manage technical debt, balancing rapid delivery with long-term sustainability, and prioritizing platform upgrades and health checks
Remain hands-on with the platform, leading by example in complex development, code reviews, and providing subject matter expertise on integrations (e.g., APIs, third-party systems)
Coach and mentor product engineers on product-centric development, fostering a culture where engineers understand the 'why' behind their work and actively shape solutions
Act as a technical obstacle remover for the team, resolving complex integration issues and managing technical dependencies with other platform teams
Champion the organization's principles of Trust over Control and Learning over Failure by encouraging intelligent technical risk-taking, fast prototyping, and leveraging platform capabilities
Qualification
Required
5+ years of hands-on experience as a developer or architect on the ServiceNow platform, with expert knowledge in at least one core domain (e.g., CSM, HRSD, ITSM, App Engine)
Proven experience working effectively within a product team structure, collaborating closely with a product manager and designer
Experience working within an agile, cross-functional team
Demonstrated commitment to continuous discovery and outcomes over outputs, with a track record of designing solutions that yield measurable improvements in customer outcomes (e.g., task success rate, reduced support calls, increased engagement). Proficient in Agile, Scrum, or Kanban methodologies
Current ServiceNow Certified System Administrator (CSA) and at least one relevant Application Specialist certification (e.g., Certified Application Developer, ITSM Professional)
Preferred
Previous work experience in professional services or similar environment
Proven experience designing end-to-end solutions on ServiceNow, including data model, security, integrations, and performance optimization
Demonstrated ability to lead and mentor a team of engineers, driving quality through rigorous code review, comprehensive testing, and automated deployment practices
Experience working in a enterprise environment or with highly scalable solutions
Benefits
Competitive benefits package
Company
Houlihan Lokey
Houlihan Lokey is an investment bank specializing in mergers and acquisitions, capital solutions, and financial restructuring.
1001-5000 employees
H1B Sponsorship
Houlihan Lokey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (30)
2023 (21)
2022 (30)
2021 (67)
2020 (26)
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-08-12IPO
2005-10-31Acquired
Leadership Team
Austin Smith
Senior Vice President
Miguel Mireles
Vice President Investment Banking
Recent News
Secondaries Investor
2025-12-18
2025-12-01
Company data provided by crunchbase