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RedBalloon · 2 months ago

Customer Success & Implementation Manager

Moscow, ID

Full-time

Onsite

Entry, Mid Level

$50K/yr - $55K/yr

2+ years exp

RedBalloon is seeking a Customer Success & Implementation Manager to drive customer satisfaction, retention, and growth across their platforms. This role focuses on technical implementation, ongoing support, and strategic customer engagement, managing the complete customer lifecycle for premium accounts.

EmploymentHuman ResourcesRecruitingSaaS

Responsibilities

Onboard and implement MilitaryHire accounts as needed

Set up XML feed and such

Onboard and implement new ATS customers

Provide technical and customer support for both brands

Provide weekly reporting to exec team of customer utilization

Provide regular product training for existing customers

Pursue low utilization customers to get them reengaged

Provide product feedback from customer interactions

Submit bug reports to engineering team

Product expert outside and inside the organization

Qualification

Technical implementationCustomer engagementProblem solvingAttention to detailOrganizational skillsCommunication skills

Required

2-5 years of relevant experience in customer-facing roles with technical components—whether in account management, technical support, implementation, or similar positions

Strong communication and problem-solving skills

Light technical capabilities

Decent people IQ

Attention to details to make sure all steps are done for implementation

Problem solver who will do what it takes to give customers success

Highly organized