RapidSOS · 2 months ago
Sr. Forward Deploy Engineer
San Francisco Bay Area, CA
Full-time
Hybrid
Senior Level
$140K/yr - $165K/yr
5+ years expRapidSOS is an intelligent safety platform committed to using technology to build a safer future. The Senior Forward Deployed Engineer will act as a technical advocate for strategic clients, helping them navigate complex challenges and architect novel solutions to maximize the value of the RapidSOS platform.
Artificial Intelligence (AI)Mobile AppsPublic Safety
Responsibilities
Act as the primary, embedded technical owner and trusted advisor for a portfolio of strategic clients, building deep, long-term relationships from the engineer level to the C-suite
Develop unparalleled technical mastery of both the RapidSOS intelligent safety platform and your client's specific, complex technical ecosystem
Lead complex diagnostic sessions, using elite listening skills to identify the root cause of technical challenges, not just the symptoms
Architect, design, and co-develop novel solutions to solve unique client challenges, turning ambitious "moonshot" ideas into reality
Move beyond reactive support by proactively analyzing client systems, anticipating future needs, and developing a strategic technical roadmap for long-term success
Build and maintain deep trust through patience, empathy, and savvy political navigation of complex client organizations
Identify and scope new expansion opportunities from your position of trust, demonstrating how RapidSOS can deliver further value to grow the account
Serve as the client's technical advocate within RapidSOS, collaborating with Product, Engineering, and other internal teams to ensure their needs are met and their voice is heard
Qualification
Required
At least 5+ years of relevant experience in an engineering role with at least 3+ of those years in a technical customer-facing role
Selling complex API-based products or SaaS products including technical discovery, presenting demos, etc
Familiarity with a cloud platform (AWS, GCP, Azure) in a SaaS environment
You are patient, proactive, and motivated by the long-term pursuit of solving complex, deep challenges
You have a 'specialist' and 'perfectionist' mindset
You possess the desire and proven ability to go incredibly deep, mastering both our platform and the client's complex environment
You are an elite problem-solver
You are an exceptional listener who is wired to diagnose the root cause of a problem, not just treat the symptoms
You are a natural relationship-builder
You are patient, empathetic, and politically savvy
You don't wait for tickets
You are always thinking ahead, anticipating the client's future needs, and proactively guiding the account's technical roadmap
You are genuinely excited by a 'moonshot' challenge
You love architecting and co-developing novel, high-value solutions that have never been built before
You understand how to grow an account by delivering value first
You can naturally identify and scope new expansion opportunities
You are genuinely customer-obsessed
You are comfortable being 'embedded' and acting as the client's technical advocate, ensuring their long-term success and adoption
Ability to travel 20%-30% of the time
Benefits
Competitive salary and benefits and equity participation
A dynamic, flexible and fun start-up work environment with a highly talented team
This role will also be eligible to receive equity options.
Company
RapidSOS
RapidSOS is an intelligent safety platform that connects devices, apps, and sensors for safety agents.
201-500 employees
H1B Sponsorship
RapidSOS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$455.73MKey Investors
Apax PartnersBlackRockNightDragon
2025-11-19Series D· $100M
2024-03-05Series C· $75M
2022-09-28Series C· $75M
Leadership Team
Michael Martin
CEO
Recent News
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2025-12-15
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2025-12-10
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