Cubic Corporation · 2 months ago
Web Portal Support Specialist
Concord, California
Full-time
Onsite
Entry Level
$52K/yr - $113K/yr
1+ years expCubic Corporation is a leader in transportation systems, and they are seeking a Web Portal Support Specialist to provide technical training and support to users of the Clipper Institutional and Transit Benefit Program web portal. The role involves resolving user issues, maintaining support materials, and collaborating with technical teams to enhance the user experience.
National SecurityTraining
Responsibilities
Provide basic training via video conferencing to identified users on how the portal works, provide documentation, and walk through basic operations
Maintain and update existing portal training, manual and support material for employers, institutions and transit operators as required
Create new organizations within the Customer Management Console (CMC)
Assist program administrators to configure accounts to determine internal access within the web portal
Assist the program administrators via phone and email with training and clarifications regarding all application functionalities
Manage payment activity by responding to payment processing questions and pursuing payments not received
Liaise with the Clipper technical and engineering teams to define and resolve technical issues and bugs and provide feedback for future enhancements
Qualification
Required
Education in business administration, information systems, or relevant field, and/or the equivalent of 1-2 years' experience in application and technical support, and user experience/design
Solid understanding of basic computer functions, file sharing and how browser-based applications work
Excellent verbal and written communication skills to effectively explain technical issues to non-technical users, both in a training environment and ongoing support
Strong analytical skills to diagnose web-based application issues and explain them in detail to a wider internal audience for resolution
Preferred
Experience with JavaScript, Java, running SQL in SQL Developer, and understanding of basic Linux (CentOS) commands and Kubernetes are big pluses
Experience with public transit programs a plus
Benefits
Benefits
Company
Cubic Corporation
Cubic Corporation (Cubic) is an international provider of systems and solutions that address the mass transit and global defense markets.
5001-10000 employees
H1B Sponsorship
Cubic Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (14)
2023 (19)
2022 (47)
2021 (21)
2020 (41)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-05-25Private Equity
2021-02-08Acquired
1978-01-13IPO
Leadership Team
Travis Chester
Chief Financial Officer
Deborah Cegielski
SVP Chief Human Resource Officer
Recent News
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