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Candescent · 1 day ago

Manager, Research & Insights

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Candescent is the leading cloud-based digital banking solutions provider for financial institutions, transforming digital banking with intelligent solutions. The Manager, Research & Insights will build and scale the Experience Research & Insights practice, leading a team and defining research strategies to inform product direction and enhance customer experiences.

BankingFinancial ServicesSaaS

H1B Sponsor Likely

Responsibilities

Build and lead the research practice by defining the vision, strategy, and operational model for Experience Research & Insights at Candescent, including frameworks, processes, and standards

Lead UX research projects and drive overarching research strategy across multiple product lines and geographies

Manage and mentor a small central team of 2–3 researchers, fostering a culture of curiosity, rigor, and collaboration across the design and product ecosystem

Integrate modern research methods including AI-enabled tools, synthetic personas, and data-driven testing to accelerate and enhance insight generation

Develop and uphold research processes, collaborating closely with product management, design, and engineering to ensure insights directly inform product decisions and design outcomes

Present and advocate for research findings and strategic recommendations to peers and executive stakeholders

Champion customer connection by building programs that keep teams closely aligned with end-user needs—such as ongoing discovery, experience benchmarking, and continuous learning loops

Contribute to and promote research guidelines, best practices, and standards across the organization

Collaborate with Senior Designers and Product Managers to shape strategic research initiatives that inform the product roadmap

Partner with Product Owners to translate research insights into actionable product features and user stories aligned with the broader product vision

Conduct competitive analysis and monitor industry trends to inform research strategy and product positioning

Perform in-depth qualitative and quantitative research to uncover user needs, behaviors, and motivations

Collect, analyze, and report on user feedback to identify key trends and inform opportunities for experience optimization

Collaborate with enabling functions (e.g., marketing, sales, operations) to communicate research findings and identify areas for improvement

Create user journey maps and personas based on research insights to guide product design

Support design teams with evidence-based recommendations for layout, interaction models, and product flow

Facilitate usability testing and feedback loops to iterate and improve designs throughout the product lifecycle

Work within an agile environment and champion the integration of research across the product development lifecycle, ensuring consistency and impact

Qualification

UX researchExperience StrategyCustomer insightsResearch designAI-enabled researchTeam leadershipCuriosityEmpathyCommunication

Required

8+ years' experience in UX research, Experience Strategy, or Customer insights, ideally within a product-led or platform organization

Proven track record in establishing or scaling a research function, setting standards, frameworks, and methodologies that drive measurable impact

Deep understanding of research design, from ethnographic and qualitative to survey, analytics, and experimental testing

Familiarity with AI-enabled research techniques, synthetic data, and emerging methods of user understanding

Strong communication skills, able to translate complex insights into compelling stories and clear strategic direction

Experience leading and mentoring small teams while remaining hands-on and collaborative

Curiosity, empathy, and a passion for shaping products that make a real difference in people's financial lives

Company

Candescent

Candescent is a digital banking platform that offers online banking, account openings, and digital transaction services.

Founded in 2024

Atlanta, Georgia, USA

1001-5000 employees

https://www.candescent.com/

H1B Sponsorship

Candescent has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)