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Grammarly · 13 hours ago

IT Operations Engineer

San Francisco, CA

Full-time

Onsite

Mid Level

$130K/yr - $183K/yr

Grammarly, now part of Superhuman, is an AI productivity platform aiming to unlock human potential. They are seeking an IT Helpdesk Engineer to ensure smooth IT operations, provide executive support, and manage event coordination, while continuously improving service delivery across their global teams.

Responsibilities

Provide first-level IT support to the executive team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration

Provide a single point of contact for executives based in the SF hub

Coordinate with other team members to support events and large meetings, coordinating additional resources as necessary

Maintain and troubleshoot IT assets in our office, including computers, laptops, printers, and AV equipment

Provide hardware and software to existing team members and new hires

Support ZOOM rooms in person and remotely

Maintain accurate IT and AV support requests, resolutions, and equipment inventory records

Stay up-to-date with the latest IT trends and technologies to recommend improvements and enhancements

Qualification

IT supportA/V equipment managementMacOSWindowsEvent coordinationCustomer serviceTroubleshootingCommunication skillsProblem-solvingDocumentation skills

Required

Bachelor's degree in Information Technology, Computer Science, or a related field

Driven to provide outstanding customer service and has excellent communication skills

Experience in supporting executives and high-profile team members

Experience in IT support, A/V equipment management, and event coordination

Strong knowledge of macOS and Windows operating systems

Excellent troubleshooting and problem-solving skills

Excited to work independently and as part of an international team

Detail-oriented and organized with strong documentation skills

Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments

Benefits

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)

Disability and life insurance options

401(k) and RRSP matching

Paid parental leave

20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time

Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)

Annual professional development budget and opportunities

Company

Grammarly

Glassdoor4.1

Grammarly stands with Ukraine. We invite you to do the same.

Founded in 2009

San Francisco, California, US

1001-5000 employees

https://www.grammarly.com/jobs/

H1B Sponsorship

Grammarly has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (43)

2024 (33)

2023 (26)

2022 (16)

2021 (27)

2020 (13)

Funding

Current Stage

Late Stage

Leadership Team

Rahul Roy-Chowdhury

Chief Executive Officer

Alex Shevchenko

Co-Founder, Board Member