Director of Central Operations jobs in United States
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Tools for Humanity · 2 months ago

Director of Central Operations

positionSan Francisco, CA
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$290K/yr - $320K/yr
date10+ years exp

Tools for Humanity is building a real human network designed to accelerate people in the age of AI. The Director of Central Operations will design, optimize, and scale the core systems that power the company's global market operations, leading a team across various functions to ensure operational efficiency and effectiveness.

Artificial Intelligence (AI)BlockchainHardwareSoftware
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H1B Sponsor Likelynote

Responsibilities

Enable the Market Operations team to achieve hyper-growth of the World network
Lead and continuously improve core global functions: Logistics, Global Projects, back office support, Trust & Safety, and Customer Support
Drive operational efficiency, cost reduction, and service quality across all markets
Build scalable systems and processes that enable regional teams to execute faster, with greater consistency, and at lower cost
Develop performance metrics and dashboards to monitor efficiency, quality, and cost, with support of the data science team
Identify bottlenecks and implement structural improvements to unlock scale and reliability
Drive initiatives to improve productivity and reduce operational costs without compromising quality
Establish best practices, playbooks, and process documentation for global consistency
Use data and modeling to guide decisions, prioritize projects, and demonstrate ROI
Partner closely with Device, Legal, Engineering, and Finance to ensure operational readiness for launches, scaling, and ongoing performance
Collaborate with regional Market Operations teams to align central support with on-the-ground needs
Translate company strategy into operational plans that deliver measurable results
Manage and mentor leaders across all functional areas
Build a high-performing, data-driven team culture rooted in accountability and continuous improvement
Strengthen cross-team collaboration and knowledge sharing across all markets

Qualification

Global operations experienceData-driven decision makingCost efficiency strategiesLogistics managementCross-functional collaborationAnalytical skillsLeadership skillsProblem-solving skillsCommunication skills

Required

You hold a bachelor's degree in business, economics, engineering, or a related field; an MBA or equivalent advanced degree from a top institution is a plus
You bring 10+ years of experience managing large-scale, physical operations across multiple countries - ideally in logistics, customer support, or marketplace environments
You're motivated by impact per dollar - constantly identifying ways to scale efficiently, streamline, and automate
You excel at both designing scalable systems and diving into details to solve problems. You're energized by building structure in fast-changing environments
You are highly proficient with data and spreadsheet modeling, using metrics and analysis to guide decisions, optimize performance, and control costs
You have managed managers and led diverse, distributed teams. You build clarity, accountability, and motivation across functions and time zones
You thrive working with Product, Engineering, Finance, and regional Market Operations teams to align strategy and execution

Preferred

An MBA or equivalent advanced degree from a top institution is a plus

Benefits

Healthcare
Dental
Vision
401(k) plan and match
Life insurance
Flexible time off
Commuter benefits
Professional development stipend
Much more

Company

Tools for Humanity

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Tools for Humanity is a technology company building for humans in the age of AI. Currently building tools for World.
dateFounded in 2019
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://www.toolsforhumanity.com

H1B Sponsorship

Tools for Humanity has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (2)
2022 (1)
2021 (7)

Funding

Current Stage
Growth Stage
Total Funding
$244M
Key Investors
Blockchain Capitala16z cryptoApollo Projects
2023-05-25Series C· $115M
2022-03-23Series B· $100M
2021-10-21Series A· $25M

Leadership Team

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Alex Blania
CEO & Co-Founder
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Trevor Traina
Chief Business Officer
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Company data provided by crunchbase