Tools for Humanity · 2 months ago
Director of Central Operations
San Francisco, CA
Full-time
Onsite
Director/Executive
$290K/yr - $320K/yr
10+ years expTools for Humanity is building a real human network designed to accelerate people in the age of AI. The Director of Central Operations will design, optimize, and scale the core systems that power the company's global market operations, leading a team across various functions to ensure operational efficiency and effectiveness.
Artificial Intelligence (AI)BlockchainHardwareSoftware
Responsibilities
Enable the Market Operations team to achieve hyper-growth of the World network
Lead and continuously improve core global functions: Logistics, Global Projects, back office support, Trust & Safety, and Customer Support
Drive operational efficiency, cost reduction, and service quality across all markets
Build scalable systems and processes that enable regional teams to execute faster, with greater consistency, and at lower cost
Develop performance metrics and dashboards to monitor efficiency, quality, and cost, with support of the data science team
Identify bottlenecks and implement structural improvements to unlock scale and reliability
Drive initiatives to improve productivity and reduce operational costs without compromising quality
Establish best practices, playbooks, and process documentation for global consistency
Use data and modeling to guide decisions, prioritize projects, and demonstrate ROI
Partner closely with Device, Legal, Engineering, and Finance to ensure operational readiness for launches, scaling, and ongoing performance
Collaborate with regional Market Operations teams to align central support with on-the-ground needs
Translate company strategy into operational plans that deliver measurable results
Manage and mentor leaders across all functional areas
Build a high-performing, data-driven team culture rooted in accountability and continuous improvement
Strengthen cross-team collaboration and knowledge sharing across all markets
Qualification
Required
You hold a bachelor's degree in business, economics, engineering, or a related field; an MBA or equivalent advanced degree from a top institution is a plus
You bring 10+ years of experience managing large-scale, physical operations across multiple countries - ideally in logistics, customer support, or marketplace environments
You're motivated by impact per dollar - constantly identifying ways to scale efficiently, streamline, and automate
You excel at both designing scalable systems and diving into details to solve problems. You're energized by building structure in fast-changing environments
You are highly proficient with data and spreadsheet modeling, using metrics and analysis to guide decisions, optimize performance, and control costs
You have managed managers and led diverse, distributed teams. You build clarity, accountability, and motivation across functions and time zones
You thrive working with Product, Engineering, Finance, and regional Market Operations teams to align strategy and execution
Preferred
An MBA or equivalent advanced degree from a top institution is a plus
Benefits
Healthcare
Dental
Vision
401(k) plan and match
Life insurance
Flexible time off
Commuter benefits
Professional development stipend
Much more
Company
Tools for Humanity
Tools for Humanity is a technology company building for humans in the age of AI. Currently building tools for World.
51-200 employees
H1B Sponsorship
Tools for Humanity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (2)
2022 (1)
2021 (7)
Funding
Current Stage
Growth StageTotal Funding
$244MKey Investors
Blockchain Capitala16z cryptoApollo Projects
2023-05-25Series C· $115M
2022-03-23Series B· $100M
2021-10-21Series A· $25M
Leadership Team
Alex Blania
CEO & Co-Founder
Trevor Traina
Chief Business Officer
Recent News
2026-01-18
BiometricUpdate.com
2026-01-12
Company data provided by crunchbase