LogicalisUS · 2 months ago
Service Desk Technician - Bilingual Portuguese/English
United States
Full-time
Onsite
Entry Level
$16/hr - $18/hr
1+ years expLogicalisUS is a company that provides support for various PC hardware and software applications. The Service Desk Technician role involves assisting corporate clients with troubleshooting and resolving technical issues via phone, email, and chat, while maintaining a commitment to client service expectations.
Data CenterInformation TechnologyIT Infrastructure
Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients
Assists users in troubleshooting Outlook
Provides support for Microsoft Operating Systems (Windows7, Windows 10)
Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)
Provides support for mobile devices including configuration and email sync
Handles 50-60 issues per day efficiently and appropriately
Maintains regular and punctual attendance
Utilizes Active Directory database to reset network passwords
Assists users in adding and changing network printers
Provides technical support for VPN connectivity issues
Controls user’s computers utilizing remote access tools
Troubleshoots remote access connectivity problems
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors
Supports and conducts self in a manner consistent with client service expectations
Qualification
Required
Proficient in English & Portuguese
Trade School Certificate or Associate Degree in related field
1 year experience in call center or service desk environment
Knowledge of various PC hardware and software applications including Operating Systems: Windows 7, Windows 10
Office 365 Support
User creations/terminations (tasks/requests)
End-user self-service tools
Cloud support – multiple device data syncing
ServiceNow or other ticketing systems
Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc
Internet Service Provider (ISP), Cable Modem, and Internet Support
Effective troubleshooting and documentation skills
Experience navigating a knowledgebase
Proficient use of Microsoft Office applications
Strong technical and client interaction skills
Self-starter with excellent organizational, administrative and interpersonal skills
Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
Excellent oral, written, technical, and business communication skills
Ability to multi-task and work in fast paced environment
Personal smart phone with 2-factor authentication capabilities
Company
LogicalisUS
We are Architects of Change. We help organizations succeed in a digital-first world.
501-1000 employees
H1B Sponsorship
LogicalisUS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (6)
2022 (3)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Jonathan Groves
Chief Executive Officer
Carrie Grimsley
National Partner Marketing Manager
Recent News
2025-09-19
2025-09-12
Company data provided by crunchbase