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SageSure · 20 hours ago

Product Complaints Specialist

Houston, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

SageSure is a leader in catastrophe-exposed property insurance, and they are seeking a Product Complaint Specialist. This role involves responding to consumer complaints, ensuring proper tracking and coordination with the Claims Complaint team, and providing analytical assistance for new and existing property products.

Commercial InsuranceFinancial ServicesInsuranceProperty Insurance

Responsibilities

Respond to Formal Department of Insurance /Customer complaints, after research, with oversight of the Compliance Lead. Help triage complaints to ensure timely and thorough responses are provided

Help maintain compliance email mailbox, logs and reports

Interact within SageSure support areas to secure necessary information or documents to respond and resolve appropriately and thoroughly

Identify , document, and report compliance vulnerabilities to the Compliance Lead. Help implement and track required remediation measures

Communicate effectively and professionally to our member company contacts to resolve complaints and meet required deadlines

Assist the Product and Underwriting team in compliance or underwriting related audits or reviews

Support identification, analysis and implementation of new regulations and laws

Synthesize complex information and prioritize key insights into clear, concise summaries

Other related duties as assigned

Qualification

Communication skillsCustomer service experienceAnalytical skillsMicrosoft Office proficiencyUnderwriting experienceProblem-solving skillsWillingness to learnTime management skillsWork independentlyWork in a team