Saviynt · 2 weeks ago
Platform Support Manager
United States
Full-time
Remote
Senior Level
$145K/yr - $160K/yr
5+ years expSaviynt is a company focused on operational excellence within their global Platform Support team. The Manager, Platform Support will oversee the day-to-day operations of their SaaS platform, ensuring high availability and stability while leading a diverse technical team.
Artificial Intelligence (AI)Cloud Data ServicesCyber SecurityEnterprise Software
Responsibilities
Oversee the Level 2/3 technical teams responsible for the rapid resolution of complex issues impacting the SaaS platform and its underlying cloud infrastructure
Drive continuous improvement across all operational workflows, including incident response, escalation paths, and formal problem management
Own and report on key operational metrics (e.g., OLA compliance, time-to-resolution, Mean Time To Restore). Implement strategies to meet or exceed targets while managing high-volume ticket flow
Collaborate directly with Site Reliability Engineering (SRE) and Product Engineering teams to improve platform observability, reduce monitoring noise, and automate response activities
Lead, mentor, and develop a geographically diverse team of platform engineers and specialists, fostering a culture of technical excellence and accountability
Establish and maintain clear operational boundaries and Service Level Expectations (SLEs) with internal partners, including Level 1/2 teams and Engineering groups, to ensure seamless service handoffs and efficient resource utilization
Qualification
Required
Minimum 5-7 years of experience in a high-volume, global SaaS support or operations environment
Minimum 2-3 years of direct people management experience, preferably with a large, geographically diverse team
Deep technical proficiency in cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, MySQL, and data tooling like OpenSearch, as well as general log analysis/APM tools
Strong process knowledge in Incident, Problem, and Change Management
Proven ability to implement and drive process adherence, particularly in environments focused on scaling operations
Exceptional communication skills, both written and verbal, for technical and executive audiences
Proven experience in managing and reducing technical debt within a platform
Preferred
Experience in supporting a large-scale, enterprise SaaS platform
Background in driving continuous improvement and operational excellence initiatives
Prior experience supporting an Identity and Access Management or Governance platform
FedRAMP experience or familiarity with compliance frameworks
Company
Saviynt
Saviynt offers an AI-based identity security platform that secures and governs all types of identities across digital ecosystems.
1001-5000 employees
H1B Sponsorship
Saviynt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (75)
2023 (31)
2022 (86)
2021 (81)
2020 (45)
Funding
Current Stage
Late StageTotal Funding
$1.07BKey Investors
Kohlberg Kravis RobertsCarrick Capital Partners
2025-12-09Series B· $700M
2023-01-31Debt Financing· $205M
2021-09-20Private Equity· $130M
Leadership Team
Amit Saha
Co-Founder and Chief Growth Officer
Sandipto Banerjee
Senior Vice President, Products
Recent News
2026-01-08
2026-01-07
2025-12-18
Company data provided by crunchbase