CSM Corporation · 3 months ago
Front Desk Agent | Part Time l Country Inn & Suites
Clive, Iowa, United States
Full-time, Part-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrCSM Corporation is a hospitality company seeking a Front Desk Agent to provide exceptional service to guests. The role involves managing check-ins and check-outs, assisting guests with information about the hotel and local attractions, and contributing to the overall guest experience.
Commercial Real EstateProperty ManagementReal Estate
Responsibilities
Anticipates and responds to guests in a friendly and positive manner
Responsible for providing the highest level of service
Process check-ins and check-outs, verify billing, create reservations, and process special requests
Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
Understands and follows the company guest service recovery program
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
Monitors room availability, follows restrictions, and all booking policies and procedures
Drives sales and maximizes revenue by up-selling rooms and amenities
Follows company procedures when handling cash and processing financial transactions
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
Produces required volume of work by planning, organizing and prioritizing work duties
Adheres to company general work rules, department procedures and company policies
Attends all required department and hotel meetings
Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
Follows all company procedures for guest/associate incidents
Knowledgeable of hotel emergency procedures
Qualification
Required
High school diploma or GED
Benefits
Medical, dental and vision insurance plans
Company-paid life insurance and short term disability coverage
Company-paid long term disability coverage for eligible employees
401(k) plan with company match
Tuition reimbursement
Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
Time-off
Scholarship program
Generous hotel discounts
Company
CSM Corporation
Founded in 1976, CSM Corporation grew out of entrepreneur Gary Holmes’ first real estate asset purchase at the age of 14.
Founded in 1976
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Oelker
Sr. HR Business Partner
Andy Rysdahl, SHRM-SCP
Area Human Resources Business Partner
Recent News
2025-09-12
2022-08-26
Company data provided by crunchbase