Navixus (Formerly Eventus Solutions Group) · 1 month ago
Amazon Connect Senior Engineer
United States
Full-time, Contract
Remote
Mid, Senior Level
$150K/yr - $180K/yr
3+ years expNavixus is a company that specializes in cloud-based Customer Experience solutions, and they are seeking an Amazon Connect Senior Engineer. In this role, you will be responsible for engineering complex Contact Center applications and managing API integrations while collaborating with both technical and non-technical stakeholders to optimize solutions for clients.
Consulting
Responsibilities
Lead development for CCaaS implementations on client projects
Ownership and responsibility for end-to-end solution development including:
Routing strategy
Experiment with LLM APIs and agentic AI frameworks to introduce intelligent automation, summarization, and agent-assist capabilities
API approach and external data integrations
Design and maintain reusable code libraries
Advise on testing strategy and provide input into test plans
Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs
Hands-on experience in the development for contact center solutions
Experience helping build client use cases, requirements, designs and test plans
Experience should include people and team management, enterprise architecture and technical leadership
Qualification
Required
3 or more years' experience with Amazon Connect (Lambda, DynamoDB, Cloud Formation etc.) and UC environments
Experience with software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems
Implementation of AWS Cloud contact center solutions
Work with customer IT Architecture team to design the end-to-end solution and provide technology guidance
Discuss migration efforts in cloud contact center and aid as the Subject Matter Expert in the migration and deployment of the solutions
Provide solution optimization and process improvement with unique template IVR and interaction routing
Network infrastructure experience
Experience creating and presenting to executive level stakeholders (technical and non-technical)
Preferred
Experience with LLM integration, prompt engineering, or AI-driven automation
Knows the Lex Interface well and is a Developer
AWS developer certification
AWS
Bachelor's degree in computer science, IT, or engineering
Benefits
Medical
Vision
Dental
Life
Disability insurance
Paid time off (including holidays, parental leave, and sick leave, as required by law)
Company
Navixus (Formerly Eventus Solutions Group)
At Navixus (formerly, Eventus Solutions Group), we’re reinventing the customer experience.
501-1000 employees
H1B Sponsorship
Navixus (Formerly Eventus Solutions Group) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-27Acquired
Leadership Team
Milos Djokovic
Managing Director and CEO
Gregory Weber
Chief Technology Officer
Company data provided by crunchbase