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TensorWave · 2 months ago

Technical Solutions Engineer

Las Vegas, Nevada

Full-time

Onsite

Entry, Mid Level

2+ years exp

TensorWave is a leader in AI compute, focused on building a cloud platform that drives AI innovation. As a Technical Solutions Engineer, you will provide high-performance technical support to enterprise ML engineers and DevOps teams, tackling complex issues related to GPU workloads and infrastructure deployment.

AI InfrastructureArtificial Intelligence (AI)Cloud ComputingCloud InfrastructureGenerative AIIaaS

Responsibilities

Triaging & Resolution: Act as first and second line of defense for technical issues (VMs, networking, API errors, orchestration tools, GPU utilization, etc.)

Customer Communications: Manage tickets, live chat, and calls across Premium/Platinum support tiers. Communicate clearly and empathetically to both technical and non-technical users

Collaborate Cross-Functionally: Escalate critical bugs, provide logs + context to engineering, and contribute to product improvement feedback loops

Documentation & Enablement: Write clear, technically accurate documentation and playbooks to improve support efficiency and self-service

Tooling & Automation: Help us scale support by improving diagnostics tooling, chatbots, and macros to reduce MTTR

Success Partnership: Support QBRs and onboarding sessions for top-tier customers alongside Customer Success Managers

Qualification

Cloud compute platformsContainerization toolsAI/ML workloadsLinux environmentsTroubleshooting APIsCommunicatorAdaptabilityCollaboration

Required

2–4 years in technical support, cloud operations, or SRE environments

Hands-on experience with Linux environments (logs, bash, process/thread management)

Hands-on experience with cloud compute platforms (AWS/GCP/Azure or similar)

Hands-on experience with containerization or orchestration tools (e.g., Kubernetes, Docker, Terraform, SLURM)

Hands-on experience with AI/ML workloads (inference, training, fine-tuning)

Hands-on experience troubleshooting APIs and REST/GraphQL calls

Strong communicator with the ability to simplify complex technical issues

Comfort in a fast-paced startup environment where priorities shift rapidly

Familiarity with GPU-accelerated cloud environments

Benefits

Stock Options

100% paid Medical, Dental, and Vision insurance

Life and Voluntary Supplemental Insurance

Short Term Disability Insurance

Flexible Spending Account

401(k)

Flexible PTO

Paid Holidays

Parental Leave

Mental Health Benefits through Spring Health

Company

TensorWave

TensorWave is an AMD GPU exclusive Cloud that supports training and inference at scale

Founded in 2023

Las Vegas, Nevada, USA

51-200 employees

https://tensorwave.com

Funding

Current Stage

Growth Stage

Total Funding

$146.71M

Key Investors

Nexus Venture PartnersFundNV

2025-05-14Series A· $100M

2024-10-08Seed· $43M

2024-04-23Seed· $0.89M

Leadership Team

Darrick Horton

Co-Founder / CEO

Piotr Tomasik

Co-Founder, President & COO

Recent News

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Company data provided by crunchbase