Knowledge Management Support Tool Technician jobs in United States
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DecisionPoint Corporation · 2 months ago

Knowledge Management Support Tool Technician

positionHuntsville, AL
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

DecisionPoint Corporation is seeking a Knowledge Management Support Tool (KMST) Technician to provide onsite operational and technical support for a custom enterprise knowledge management platform. The role involves ensuring system availability, data integrity, and user accessibility while supporting collaborative information sharing and data governance across a secure IT enterprise.

ConsultingInformation ServicesInformation Technology
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Comp. & BenefitsbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Administer, operate, and maintain a home-grown Knowledge Management Support Tool (KMST) used for enterprise collaboration and information management
Perform daily monitoring, user account management, access control configuration, and system troubleshooting
Maintain data accuracy and ensure all content aligns with established metadata, taxonomy, and security standards
Support periodic software updates, security patching, and configuration changes through formal change control processes
Conduct quality assurance checks to verify system performance and availability metrics
Document standard operating procedures, configuration settings, and version history for continuity and audit readiness
Provide user support, training, and assistance for KMST features and functions
Participate in testing and validation of new system features, ensuring stability and functionality prior to production release
Monitor audit logs and support data recovery, security reviews, and compliance inspections

Qualification

Knowledge Management Support ToolUser administrationConfiguration managementCompTIA Security+ CEITIL FoundationsTechnical troubleshootingDatabase fundamentalsCustomer service skillsCommunicationCollaborative work

Required

Active Secret clearance required
Bachelor's degree in Information Systems, Computer Science, Knowledge Management, or a related technical field
Minimum five (5) years of experience supporting enterprise knowledge management or collaboration platforms
Experience with user administration, configuration management, and system troubleshooting
Demonstrated ability to maintain data accuracy and operational reliability in secure, large-scale environments
Strong technical troubleshooting and documentation skills
Proficiency in user administration, configuration management, and quality assurance
Knowledge of database fundamentals and web application architecture
Excellent communication and customer service skills
Ability to work collaboratively in a fast-paced, mission-driven environment

Preferred

Desired Experience in space and missile defense or other mission-critical operational environments
Desired Experience supporting custom-built or home-grown information systems and database-driven applications
CompTIA Security+ CE or equivalent
ITIL Foundations or similar IT service management certification

Company

DecisionPoint Corporation

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DecisionPoint Corporation, a Service Disabled Veteran Owned Small Business (SDVOSB), is an innovation thought leader in the Defense and Federal communities.
dateFounded in 2011
location
Gaithersburg, Maryland, USA
people-size51-200 employees
web-link
https://decisionpointcorp.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Simon S. Lee
President
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