TailorMed · 2 months ago
Financial Navigator
United States
Full-time
Remote
Entry, Mid Level
2+ years expTailorMed is a pioneering healthcare company focused on eliminating barriers to medication access and affordability. The Financial Navigator role is designed to improve financial outcomes for patients by evaluating them for available assistance programs and collaborating with providers to enhance service efficiency.
Financial ServicesFinTechFitnessHealth CareMachine LearningWellness
No H1B
Responsibilities
Be the face of TailorMed to our customers and patients. Live, demonstrate and grow our company values
Conduct virtual consultations with patients and gather information to support applications using judgment and discretion to determine the most appropriate resources and support programs for each case
Complete applications on patients’ behalf and track status until a determination is made, maintaining communication with the patient, recognizing that these interactions directly impact patient satisfaction and the financial health of our customers
Collaborate with providers to ensure the smooth running of the service, proactively identifying workflow improvements that can increase efficiency and reduce delays in care
Escalate issues internally and with the client if needed, to ensure swift resolution
Act as a super-user for the TailorMed platform, identifying enhancements to improve user experience and patient outcomes and contributing to feedback that may shape future product development and influence operational practices
Maintain confidentiality and HIPAA compliance
Meet productivity and quality standards, understanding that performance in this role directly supports customer retention and revenue generation
Lead with compassion and act with confidence
Qualification
Required
2+ years' experience in a financial navigator/financial advocate role
Prior start-up, healthcare, or corporate experience
Knowledge of healthcare industry
Knowledge of insurances including Medicare/Medicaid and commercial insurance including rules and regulations
Experience submitting claims to copay/manufacturer programs
Experience delivering client-focused solutions to customer needs
Bachelor's degree or equivalent career experience
Knowledge of medical terminology, ICD 10, and HCPC codes
Positive attitude, empathy, and high energy
Superb written and communication skills
High level of initiative and ability to work independently
Ability to effectively and empathetically communicate with newly diagnosed applicants
Ability to work in a high volume caseload environment and deal effectively with rapidly changing priorities
Desire to be involved in building this function and to be a valued member of a growing team
Benefits
Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
401(k) plan with a 4% employer match
Paid holidays, vacation, and sick leave
Six weeks of paid parental leave
Company-paid life insurance
New MacBook, plus all of the equipment and technology you’ll need to be successful in your role
Company
TailorMed
Reinventing financial navigation
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$79MKey Investors
Windham Venture PartnersPoalim Hi-TechOSF Ventures
2024-11-21Series B· $27.5M
2024-11-21Debt Financing· $12.5M
2022-12-19Series Unknown
Leadership Team
Srulik Dvorsky
CEO, co-founder
Adam Siton
Co-Founder, CTO
Recent News
2026-01-22
Fierce Healthcare
2024-12-03
Company data provided by crunchbase