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The Buckle, Inc. · 2 months ago

Guest Services Inventory Specialist

Kearney, Nebraska, United States

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

0+ years exp

The Buckle, Inc. is a company focused on providing exceptional service to its guests. The Guest Services Inventory Specialist will assist guests and stores with merchandise issues, ensuring compliance with processes and delivering high-quality customer service.

Responsibilities

Efficiently utilize Buckle’s Point of Sale (POS) systems and AS400 to provide assistance to Guests

Process merchandise returns and investigate in depth if needed

Process and complete Return to Vendor pieces (RTV)

Correspond and follow up with tickets involving operational processes of orders and/or order management systems

Fulfill aged and express orders to expedite the shipment process

Create and print shipping return labels

Communicate with stores to ensure service level agreement (SLA)is reached with reservations

Handle ship to store and ship from store communication and compliancy

Investigate and resolve return to shipper packages

Assist in various inventory related projects

Escalate issues to the appropriate Teammate/department as necessary

Provide assistance to stores by locating stock keeping units (SKU’s) for limited products

Assist in the transportation of returned merchandise between buildings

Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit

Special projects and other duties as assigned

Qualification

Point of Sale (POS)AS400Inventory managementCustomer serviceProblem solving

Required

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience