NEOGOV · 2 months ago
Departmental Application Support Analyst II
Department of Transportation Marietta, GA
Full-time
Onsite
Mid Level
$60K/yr - $78K/yr
3+ years expNEOGOV is a company that focuses on providing innovative solutions for public sector organizations. The Departmental Application Support Analyst II is responsible for maintaining and supporting the Cobb County Department of Transportation's operation management system, utilizing Geographic Information Systems (GIS) for various projects and ensuring user support for department-level applications.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides department specific complex application user support to assigned applications: identifies and resolves problems to restore service to user in a timely and efficient manner; works with central IS to design new or modify existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules
Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' software applications; and utilizes diagnostic tools and other resources as appropriate
Conducts training programs for users of assigned application: writes and/or revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed
Assists with application upgrade projects: directs vendor on project implementation; configures system components; coordinates and conducts testing; coordinates and train end users and management regarding upgrade; tracks and monitors issues with upgrades; and collaborates with County staff and vendors regarding resolutions
Supports applications with multiple web, application, and database servers; experience in SQL, SQL development, database reporting tools, and developing database queries; knowledge of source control concepts and change management procedures
Configures department specific systems and software; modifies and maintains software using a variety of programming languages
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of technical and business operations; and attends conferences, workshops, and training sessions as appropriate
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Management Information Systems, Computer Technology or related field required
Three years of experience in applications analysis, development, configuration, and support
Experience with troubleshooting principles, methodologies, and issue resolution techniques
Experience in developing training and technical documentation for end users
Project management experience
Additional years of experience in programming and application support functions may substitute for a portion of the required education
Ability to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position
Preferred
Geographic Information Systems (GIS) experience
Project management experience
Possession of IT Infrastructure Library certification is preferred
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase