The Buckle, Inc. · 2 months ago
Guest Services Representative (Part-time)
Kearney, Nebraska, United States
Full-time, Part-time
Onsite
New Grad, Entry Level
$17/hr - $17/hr
0+ years expBuckle, Inc. is a leading retail company looking for a part-time Guest Services Representative at their Corporate Office. The role involves responding to guest needs, managing communications with stores, and ensuring compliance with PCI standards while providing exceptional customer service.
Responsibilities
Facilitate and manage communication with Stores, Guests, and other departments to determine their needs and identify if escalation to another Teammate or department is necessary
Use available resources to determine best course of action while engaging with Guests and Stores through any channel
Navigate several computer systems simultaneously and multitask efficiently to accurately enter information to address inquiries
Ask probing questions to meet the needs of the Guest
Demonstrate general knowledge of Buckle merchandise including fit and style recommendations, merchandise details, and marketing signage, to answer Guest questions
Assist with processing refunds for orders marked as out-of-stock or orders that have been marked as abandoned
Identify and investigate inconsistencies and questions related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App
Efficiently utilize Buckle’s Point of Sale (POS) systems, Ecommerce order management systems, AS400, and various IT programs
Maintain documentation of Guest concerns along with resolution notes
Cover duties at Switchboard desks in multiple locations at the Corporate Office
Assist visitors at Corporate Office and follow safety and security policies
Answer Corporate phone lines and transfer callers to the appropriate department/Teammate
Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit
Special projects and other duties as assigned
Qualification
Required
High school diploma or general education degree (GED) required
One to three months related experience and/or training; or equivalent combination of education and experience
Ability to perform each essential duty satisfactorily
Ability to sit; use hands to finger, handle, or feel and talk or hear
Occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl
Frequently lift and/or move up to 25 pounds
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Company
The Buckle, Inc.
Buckle operates over 440 stores in 42 states.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bailee Knott
HR Business Partner
Jamie Banzhaf
Senior Human Resources Business Partner
Company data provided by crunchbase