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Sears · 1 month ago

Service Technician 2, Trainee

Richmond, VA

Full-time

Onsite

Entry Level

$16/hr - $21/hr

1+ years exp

Sears is a leading home services company, and they are seeking a Service Technician 2, Trainee to provide timely and quality repairs of customers' products. This role involves learning all aspects of job responsibilities and processes while promoting and selling additional products and services to enhance customer satisfaction and company profitability.

Retail

Responsibilities

Demonstrates proficiency in all aspects of job responsibilities and processes by the conclusion of the training period

Works as a dedicated team member to ensure fast, flexible, and expert service to every customer

Demonstrates a sense of urgency to meet customer time commitments

Completes all Technician training elements successfully within required time frames

Meets Technician Scorecard metrics and productivity goals as defined by the business

Provides knowledgeable and courteous repair service

Looks continuously for methods to improve business performance and enhance the customer experience

Offers and sells the Company's members value added products and/or services during repair calls

Provides direction to a Technical Helper, as applicable

Receives truck stock at home if the Company vehicle is retained at the Technician's place of residence or other designated locations

Maintains truck inventory within the prescribed Company guidelines and standards

Follows the truck maintenance schedule, and keeps a clean, organized truck

Drives to multiple customer homes daily to provide timely and quality repairs

Adheres to all Company policies and procedures, including but not limited to the Code of Conduct and Technician Attendance Policy

Performs other duties as assigned

Qualification

Appliance repairCFC LicenseBasic electrical principlesTechnical communicationCustomer serviceSafety proceduresDriving skillsTime managementTeamworkFlexibility

Required

1-2 years of related experience

License/certification in relevant field

Valid Driver License for the State of employment

Up to 100% travel

18 years of age or older

Ability to accurately diagnose and repair appliances and equipment in the customer's home, including communication of diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner

Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair, or test various products; including knowledge of basic electrical principles

Ability to work variable and flexible hours, including required overtime

Ability to read, understand, and apply written text of a technical nature in order to answer questions, solve problems, and complete job tasks

Ability to communicate effectively with Sears associates, Vendors, Third Party customers, and other outside sources (i.e., Routing)

Excellent communication skills, both verbal and written; Ability to read, write, and speak English

Ability to perform all services within manufacturer specifications and In-Home Technician Operating Policies including ability to read, understand, and navigate through information presented in diagram, blueprints, or other pictorial displays on the laptop computer

Ability to perform all procedures and work instructions according to Company standards

Ability to use the iPhone to input, access, modify, or output information

Ability and/or willingness to offer and sell to the company s members value added products and/or services during repair calls

Ability to apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets (truck, tools, parts, inventory, safety equipment)

Ability to follow appropriate industry specific regulations related to the handling of hazardous materials

Must have Chlorofluorocarbon (CFC) License

Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs; occasionally lift, carry, push or pull 100 lbs)

Ability to constantly reach outward, handle and finger objects, stand, walk, and sit

Ability to frequently bend, squat, kneel, twist, turn, climb, and crawl

Ability to occasionally reach above shoulder

Ability to drive automatic transmission vehicle

Effective Time Management Skills

Ability to work with minimal supervision

Ability to convey a positive image of the Company in all actions and behaviors

Preferred

High school diploma or General Education Degree (GED)

Company

Sears

Glassdoor3.4

Sears is a leading integrated retailer and provider focused on seamlessly connecting the digital and physical shopping experiences to serve our members - wherever, whenever and however they want to shop.

Founded in 1892

Chicago, IL, US

10001+ employees