ZT Systems · 8 hours ago
Field Service Engineer
Secaucus, NJ
Full-time
Onsite
Mid Level
$61K/yr - $80K/yr
4+ years expZT Systems, a Sanmina Company, is seeking a Field Service Engineer to serve as the primary point of contact for internal support requests and provide troubleshooting for various technical issues. The role involves collaboration with multiple teams to resolve complex issues, monitoring system alerts, and training new hires on products.
Cloud ComputingCloud InfrastructureInternet
Responsibilities
Serve as the primary point of contact for internal support requests through platforms such as ServiceNow or Jira
Provide Tier 2/Tier 3 troubleshooting for hardware, software, network, and operating system issues across Windows, macOS, and Linux environments
Diagnose, resolve, and escalate incidents related to system performance, access, or connectivity in alignment with SLA targets
Collaborate with Engineering, Networking, Quality, and Reliability teams to resolve complex technical issues and ensure seamless escalation workflows
Monitor system alerts and dashboards, proactively identifying potential issues before they affect operations
Create and maintain detailed knowledge base articles, SOPs, and runbooks for recurring incidents and preventive maintenance. Convert Field Engineering training documents into user- and trainer-friendly SOPs
Responsible for training new hires and existing team members on all new products. Partner with Field Engineers, New Product Development, and Quality Engineering teams
Provide Service Desk support across Verizon and future customers
Track incidents, resolutions, and trends to drive continuous improvement in support efficiency and operational reliability. Provide customer reporting as needed
Support the onboarding of new customers to ZT and the Service Desk, including customer hardware training, lab setup, Service Now integration, and customized reporting
Troubleshoot Layer 1–3 network issues, assisting with VLAN configuration, port testing, and connectivity validation
Qualification
Required
Strong analytical and problem-solving skills with exceptional attention to detail
Ability to work independently and collaboratively in fast-paced environments
Knowledge of server architecture, system level design engineering, and an understanding of shared infrastructure management
Excellent communication skills for cross-functional coordination and documentation
Demonstrated ability to manage multiple projects, setting priorities and managing to commit schedules
Ability to travel to customer data centers
Certifications in Linux, networking, or data center technologies (e.g., CompTIA Server+, CCNA, or equivalent)
Engineering degree
2+ years in hardware testing and break/fix, and 2+ years in IT remote support
The ability to lift up to 50 pounds when necessary
The ability to safely climb ladders when necessary
The ability to wear personal protective gear correctly when necessary
The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity
The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity
Benefits
Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about
Company
ZT Systems
ZT Systems is a manufacturer of computer hardware products for cloud and telecom service providers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-19Acquired
Leadership Team
Tom Lattin
Vice President, Platform Engineering
Recent News
TechChannel News
2025-11-12
2025-11-11
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