Electronic Arts (EA) · 22 hours ago
Web Operations Strategist
Austin, TX
Full-time
Hybrid
Mid Level
3+ years expElectronic Arts (EA) creates next-level entertainment experiences that inspire players and fans around the world. They are seeking a Web Operations Strategist to maintain and evolve EA Help, the web self-service platform for millions of players, by streamlining publishing workflows and delivering high-quality content. This role involves managing web publishing operations, troubleshooting CMS issues, and collaborating with various teams to enhance the help experience for players.
ComputerMobilePublishingVideo GamesWeb Development
Responsibilities
Publish and update web content in EA’s CMS (Contentful), ensuring accuracy, consistency, and localization readiness
Own publishing operations for high-impact titles and game franchises, ensuring timely, high-quality updates across product pages, campaigns, and lifecycle events
Own complex or technically demanding publishing work in EA’s CMS (Contentful), including configuration, tagging, and troubleshooting of page behavior
Build and QA pages, ensuring that layouts, tags, and configurations are correct, and content displays correctly across devices in all languages
Manage operational queues in tools like JaaS and Airtable—balancing priorities, tracking progress, and ensuring smooth delivery across multiple stakeholders
Pilot new workflows and publishing methods, identifying ways to improve efficiency, consistency, and fan impact
Create and maintain documentation for publishing processes, workflows, and best practices to drive consistency and scalability across the team
Train and mentor Coordinators, providing guidance, feedback, and practical coaching to strengthen operational excellence and self-service impact
Manage and optimize content within EA’s self-service tools, ensuring the right articles, flows, and assets surface for fans at the right time
Champion clarity, usability, and discoverability so our content is effective and accessible
Collaborate cross-functionally to support projects that enhance the self-service and help experience for players
Qualification
Required
3+ years of experience in web publishing, digital operations, or content management within large-scale, fast-paced environments
Familiarity with the Contentful content management system (CMS)
Ability to translate technical requirements into clear processes and documentation
Proven ability to manage complex workflows and publishing pipelines using tools like Airtable, Jira/JaaS, or similar
Experience with SLA management and execution, as well as queue management and productivity tracking
Strong understanding of self-service strategy, with the ability to align content placement to fan needs and containment goals
Experience training peers or onboarding new team members to tools and processes
A proactive, organized approach—you take pride in getting the details right
Experience with API-driven integrations, version control systems, or localization management tools
Preferred
Experience with HTML or CSS, metadata, SEO and optimization best practices, or localization workflows
Benefits
Healthcare coverage
Mental well-being support
Retirement savings
Paid time off
Family leaves
Complimentary games
Company
Electronic Arts (EA)
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story.
10001+ employees
H1B Sponsorship
Electronic Arts (EA) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (139)
2024 (105)
2023 (207)
2022 (233)
2021 (198)
2020 (145)
Funding
Current Stage
Public CompanyTotal Funding
$2.2MKey Investors
TCVTrip Hawkins
2025-09-29Private Equity
2025-09-29Acquired
2019-01-01Post Ipo Equity
Leadership Team
Michael Robinson
SVP EA Digital Platform
Farah Ali
VP and Technology Growth Strategy
Recent News
2026-01-16
Company data provided by crunchbase