Celestica · 2 months ago
Customer Program Management Specialist
Richardson, TX
Full-time
Onsite
Mid, Senior Level
3+ years expCelestica is a leading company in design, manufacturing, and supply chain solutions for various industries. The Customer Program Management Specialist will manage customer accounts, ensuring product deliveries are timely and projects are on schedule while maintaining customer satisfaction and profitability.
ElectronicsManufacturingProduct DesignSupply Chain Management
Responsibilities
Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions
With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies
Strong participation in pricing/bid preparation and the development and management of contract terms
Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management)
Communicates frequently with customers to help ensure satisfaction with the company and the products
Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs
Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes
Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews
Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances
Qualification
Required
Three to six years of relevant experience
Bachelor's degree in related field, or consideration of an equivalent combination of education and experience
In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM
In-depth knowledge of the business issues associated with manufacturing PCBs
In-depth knowledge of product pricing, contracts and contract negotiations
Thorough understanding of business risks and price make up (Value add and Materials)
Excellent customer contact, negotiation and problem resolution skills
Good presentation, database management and computer skills
Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines
Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers
Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines
Company
Celestica
Celestica is a manufacturing firm that provides design, hardware platform, and supply chain solutions to a multitude of industries.
10001+ employees
H1B Sponsorship
Celestica has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (3)
2023 (6)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.47B2024-06-20Post Ipo Debt· $657.67M
2023-06-05Post Ipo Secondary· $148.8M
2021-09-30Post Ipo Debt· $660.4M
Leadership Team
Robert Mionis
President and CEO
Recent News
MarketScreener
2025-12-12
MarketScreener
2025-12-12
2025-12-05
Company data provided by crunchbase