PenFed Credit Union · 1 month ago
Manager, Loan Support & Servicing
Omaha, NE
Full-time
Onsite
Mid, Senior Level, Lead/Staff
8+ years expPenFed Credit Union is one of the country's strongest financial institutions, and they are seeking a Manager of Loan Support & Servicing to lead their loan servicing operations. This role involves overseeing the loan servicing process, ensuring compliance, enhancing operational efficiency, and driving customer satisfaction.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Lead, mentor and develop a high-performing loan servicing team, ensuring accuracy, efficiency, and compliance in servicing activities
Oversee daily operations including but not limited to payoffs and payments, credit disputes, and credit reporting
Identify and resolve operational issues in a timely and efficient manner
Ensure compliance with FCRA, NCUA and Investor guidelines, and all internal policies and procedures
Develop and monitor key performance indicators, prepare reports for senior leadership and implement data driven strategies for continues improvement
Develop strategies to improve member interactions, resolve escalated issues and enhance overall service levels
Ensure optimal use of loan servicing systems, collaborate on system upgrades, and drive digital transformation initiatives
Develop and update policies and procedures and develop controls to ensure the accuracy of the processes
Work closely with business leaders, technology teams, and stakeholders to ensure alignment between technology, operations, and business needs
As necessary negotiate with vendors on Statements of Work and cost
Qualification
Required
Bachelor's degree in related field required
Minimum of eight (8) years of experience in loan servicing, preferably in a financial institution
Minimum of three (3) years of supervisory / assistant manager experience
Minimum of three (3) years of experience with credit reporting and dispute processes
In-depth knowledge of loan servicing regulations, compliance requirements, and industry best practices
NACHA and ACH processing knowledge required
Experience balancing general ledgers in banking operations required
Proven ability to strategically lead teams, develop talent, and drive operational excellence
Strong problem-solving skills, analytical mindset and attention to detail
Proficiency in loan servicing platforms (e.g., BlackLine, etc) and familiarity with process automation tools
Excellent written and verbal communication skills and stakeholder management skills
Proficiency using all Microsoft Office Suite products
Preferred
Master's degree or MBA
PMP, Six Sigma, or Agile certification
FCRA Certification for Data Users and Data Furnishers
NACHA and ACH Professional Certification
Benefits
Robust medical, dental and vision plan options
Plenty of paid time off
401k with employer match
On-site fitness facilities at our larger locations
And more
Company
PenFed Credit Union
PenFed Credit Union offers banking services, loans, mortgages, and credit cards to individuals and small businesses.
1001-5000 employees
H1B Sponsorship
PenFed Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (20)
2023 (10)
2022 (21)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$845.89M2025-09-22Debt Financing· $398.49M
2024-08-29Debt Financing· $447.4M
Leadership Team
Sarah Heintzman
Executive Vice President, CFO
Andrea McCarren
Senior Vice President & Chief Content Officer
Recent News
The Virginian-Pilot
2025-11-05
Company data provided by crunchbase