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The Mesothelioma Center at Asbestos.com · 2 months ago

Patient Advocate Intern

Orlando, FL

Internship

Hybrid

Intern

$14/hr - $14/hr

The Mesothelioma Center at Asbestos.com is the industry leader for patient advocacy, searching for a Patient Advocate Intern to work closely with experienced patient advocates. This role focuses on developing communication, research, and problem-solving skills while providing support to patients navigating resources related to medical, financial, and legal assistance.

AdvocacyCustomer ServiceHealth CareMedical

Responsibilities

Support experienced Patient Advocates in guiding patients to appropriate resources, including medical, financial, and legal assistance

Make outbound calls and enter detailed notes in Salesforce to maintain accurate records

Learn to document patient interactions accurately in internal systems while maintaining confidentiality

Develop knowledge of industry regulations, patient rights, and available support programs

Participate in ongoing training sessions to build expertise in patient advocacy

Assist with outreach marketing and PR efforts, including managing LinkedIn profiles

Support the management team with routine operational tasks such as follow-up emails, spreadsheet management, and lead validation as directed

Participate in special projects or process improvement assignments as needed

Meet or exceed daily call attempt and response rate goals

Seek out new ways to improve lead follow-up

Qualification

Patient advocacySalesforceMicrosoft OfficeCommunication skillsAgilityCultural valuesProblem-solvingAttention to detailAdaptability

Required

Currently enrolled in or recently graduated from a degree program related to healthcare, administration, business, or similar fields

Strong attention to detail, positive attitude, and willingness to learn

Proficiency with Microsoft Office and willingness to learn technology platforms such as Salesforce

Excellent communication skills and a proactive, solution-oriented mindset

Agility and adaptability in a fast-paced environment

Professional and adept, with the ability to embrace technology and automation

Ability to problem-solve, prioritize, and analyze tasks

Adept at taking direction and applying it with accuracy and innovation

Culture champion: An individual who exemplifies our core values and cultural values, like honesty, trust, having a good work ethic and pursuit of continuous self-improvement. These are demonstrated through expertise professionalism, autonomy and mentorship when approaching the responsibilities assigned below and in interactions with others

A patient and strategic thinker with the keen ability to prioritize and focus