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Sandpiper Hospitality · 2 months ago

PM Hotel Front Desk/GSA

ECHO Suites Sterling, Sterling, VA, US

Full-time

Onsite

New Grad, Entry Level

$14/hr - $15/hr

Sandpiper Hospitality is one of the fastest-growing companies in the extended stay market, and they are seeking a Guest Services Ambassador (GSA) to ensure an excellent guest experience. This role involves conducting front desk operations, managing guest relations, and supporting various hotel functions to contribute to the overall success of the property.

Financial ServicesHospitalityTourism

Responsibilities

Provide an excellent guest experience by greeting all guests warmly and providing assistance

Meet with guests regularly to determine satisfaction, manage guest conflict calmly, and take steps to ensure the greatest satisfaction possible

Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events

Respond to guest service calls efficiently and expediently

Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed

Be able to respond effectively and according to procedure in times of emergency

Inspect studios and public spaces daily according to company and brand standards

Ensure all policies and procedures are accurately followed at all times

Document work activity using the appropriate log and according to policy

Executes the lead management process and completes all sales and marketing objectives

Review Studio Inventory daily to ensure maximization of studio revenue and follow revenue management guidelines as directed

Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue

Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning/maintenance of the laundry facilities

Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision