Black Box · 3 hours ago
Data Center Technician II
Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
2+ years expBlack Box is a company that specializes in data networking services. They are seeking a Data Center Technician II to perform day-to-day field installation, configuration, service, and preventive maintenance of data infrastructure and network equipment at client sites.
Communications InfrastructureTelecommunications
Responsibilities
On-site support at client premises performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuilding and decommissions
Physically install, configure and test network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets
Employ appropriate troubleshooting techniques for network performance issues
Ensure the data network and all related equipment are in optimal working condition
Perform network closet clean-up, switch port optimization, and survey work as needed
Utilize network monitoring software tool during maintenance windows to ensure that all monitored network equipment is functioning in accordance with our clients' standards and SLAs, both before and after changes are made
Perform day-to-day installation, configuration, service, preventive maintenance, and decommission of advanced services such as:
Install equipment and maintain Wireless Access Points, WIFI Systems, wireless router, and other infrastructure and technologies to provide wireless communications capabilities across clients’ networks and data computing infrastructure
Perform incidental and preventative maintenance on Wireless Access Points and Wi-Fi equipment
Install and service CCTV and Access Control
Survey and plan wire runs to maximize material efficiency and safety
Measure, install, and pull wires through conduits for all circuitries
Diagnose install failures and identify necessary repairs
Complete work orders for moves, adds, changes (MAC) and deletions, and repairs in one or more product lines
Propose and implement hardware and software upgrades that will improve the performance and reliability of the network system
Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients
Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis
Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently
Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc
Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations
Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required
Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meeting SLAs
Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site
Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions
Achieve performance targets established by leadership for applicable Key Performance Indicators
Perform other duties as assigned by management
Qualification
Required
Associate degree or Certification in technology services/technical discipline, or equivalent work experience
Minimum 2+ years' data networking experience in field service, data center or related IT technician environment
Advanced knowledge of critical infrastructure components such as racks, labeling, commercial UPS, switches, routers, terminal server
Experience setting up and troubleshooting many of the following technologies: Principals of networking (layers 2 and 3); Virtual private networks IPsec and/or SSL; Network routing protocols (BGP, OSPF, and MPLS); Enterprise/carrier-class routers and switches; Firewalls and access control lists
Proven skills and working knowledge of multiplexes, network topology, frame relay, fractional T-1, SONET Network Technology, ATM, Private Line, and Data applications
Experience in using a laptop to set configurations on equipment such as routers, switches and other components of an IP Network
Proven ability to make software changes (upload, download & SW regression) and install new software and hardware into various devices such as PCs, routers, servers, etc
Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy
Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents
Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame
Valid driver's license and ability to safely drive company vehicles
Heavy Work: May frequently exert force equivalent to lifting up to approximately 50 pounds and/or occasionally exerting force equivalent to lifting up to approximately 100 pounds
Vision: Requires the ability to perceive the nature of objects by the eye
Near Acuity: Clarity of vision at 20 inches or less
Midrange: Clarity of vision at distances of more than 20 inches and less than 20 feet
Far Acuity: Clarity of vision at 20 feet or more
Peripheral: Ability to observe an area that can be seen up and down or left and right while eyes are fixed on a given point
Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
Ability to adjust focus: Ability to adjust the eye to bring an object into sharp focus
Color Vision: Ability to identify colors
Speaking/Hearing: Possesses the ability to give and receive information through speaking and listening skills
Motor Coordination: While performing the duties of this job, the incumbent is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The incumbent is frequently required to stand and walk. The incumbent is occasionally required to climb or balance; and stoop, kneel, crouch, or bend
Preferred
Industry and manufacturer specific certifications preferred (examples: A+, Server+, Network+, Microsoft Certifications)
Wireless manufacturer specific experience and/or certifications preferred (examples: CommScope, Corning, JMA Wireless, Cisco, Aruba, Anritsu certifications, EXFO certifications, PIM certifications, etc.)
Physical security manufacturer specific experience and/or certifications preferred (examples: Axis, Sony, Pelco, Assa Abloy, RCI, Securitron, etc.)
Company
Black Box
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises.
1001-5000 employees
H1B Sponsorship
Black Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2000-06-26Acquired
Leadership Team
Sanjeev Verma
President & CEO
Barry Thorpe
Partner Account Manager
Recent News
Columbus Business First
2023-10-27
Company data provided by crunchbase