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Build-A-Bear Workshop · 3 months ago

Full Time General Manager - Mall of America

Bloomington, Minnesota, United States

Full-time

Onsite

Entry, Mid Level

$58K/yr - $75K/yr

2+ years exp

Build-A-Bear Workshop is a specialty retail company known for its engaging store experiences. They are seeking a General Manager who will be responsible for executing the store experience, leading the team, and achieving financial goals while maintaining operational efficiency.

ConsumerCustomer ServiceToys

Responsibilities

Serve as a role model leader, embodying the values and standards of the organization

Recruit, hire, and train a high-performing store team

Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences

Responsible for the development and growth of their store team

Ensure the store maintains a visually appealing and engaging environment

Responsible for overseeing all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures

Develop and execute strategies to increase revenue, control expenses, and achieve financial targets

Conduct performance reviews and performance improvement plans, resolve performance issues promptly according to Build-A-Bear established guidelines

Provide leadership support to ensure that all team members understand and adhere to the organization's service standards

Qualification

Store management experienceCustomer-centric focusPOS system proficiencyPayroll systems knowledgeApplicant tracking systemsOperational efficiencyFinancial goal achievementPerformance reviewsInventory managementTeam leadership