Apply on Employer Site

Philadelphia Gas Works · 1 week ago

Director, Strategic Communications & Media Relations

Philadelphia, PA

Full-time

Hybrid

Director/Executive

Philadelphia Gas Works is the largest municipally-owned gas utility in the nation, supplying gas service in the City of Philadelphia. The Director of Strategic Communications & Media Relations will coordinate communications with external audiences, serve as a media spokesperson, and manage public relations to strengthen the organization's reputation in the energy industry.

EnergyOil and Gas

Comp. & Benefits

Responsibilities

Work collaboratively with executive leadership to align PGW’s corporate mission and strategic priorities with its communications strategy to build and maintain a positive brand

Work jointly, when needed, with Chief of Staff & SVP of Communications in planning and coordination of successful media and communications campaigns

Serve as a corporate spokesperson for the Company as well as coordinate the writing of talking points and messaging for other internal spokespersons

Manage media relations strategy and cultivate and enhance collaborative working relationships with local Philadelphia metro and industry media contacts

Work collaboratively with Communications staff on all events and projects

Attend pertinent Company and community functions and network with community and/or media representatives

Manage and coordinate use of interactive communications such as Social Media Sharing (Twitter, YouTube, Facebook, LinkedIn, and others)

Manage the workflow of department projects and staff time

Coordinate with direct reports to work with internal (i.e., Customer Service, Human Resources, etc.) to develop communications for external circulation

Develop, implement, and adhere to communications budget

Develop ideas and opportunities for feature articles, interviews, presentations, and other public relations activities that promote awareness of PGW’s policies, products, services, and goodwill activities; delegates assignments to appropriate team members providing on-going oversight

Plan social media strategies on behalf of a company to achieve a set of goals

Responsible for the oversight of content creation, scheduling, monitoring, and reporting of social media metrics

Arrange for media visits to PGW facilities as appropriate effectively and authentically representing PGW before all media outlets including television cameras, radio microphones, print and editorial writers

Develop and conduct customer opinion surveys, manage public relations aspects of customer programs, and respond to common inquiries or complaints from the press, customers, regulatory agencies, or members of the business community exhibiting professional decorum and a comprehensive understanding of company issues

Supervise managers as well as other professional and non-exempt employees responsible for the day-to-day operational planning and tasks related to benefits, compensation, attendance, HRIS, medical and general office organization; assesses subordinate needs, monitors performance, sets goals, evaluates and disciplines as necessary ensuring subordinates are well equipped to meet and/or exceed job expectations

Ensure subordinate managers are properly trained and adhere to company policies, practice and procedure including collective bargaining agreement; oversee decisions made on disciplinary matters, employee grievances, and other problems with employees, supervisor, and (when applicable), union representatives

Hires, trains, sets goals, evaluates and manages assigned communications staff and their workload, as necessary, ensuring subordinates are well equipped to meet and/or exceed job expectations

Conducts performance evaluations that are timely and constructive

Handles discipline and termination of employees as needed and in accordance with company policy

Prepare monthly and annual capital and operating budgets; allocate project budgets consistent with PGW’s strategic and operating plans, as needed

Develop justification for all capital projects and for all monthly variances for the operating budget

Ensure all Communication projects align with PGW’s and the department’s strategic plans; develop, monitor, and maintain systems that ensure alignment throughout implementation of the project

Anticipate and identifies issues inhibiting the attainment of project goals to develop and implement corrective action considering the current political environment and issues of public importance

Perform other special projects and assignments as directed

Qualification

Public RelationsMedia RelationsCommunications StrategyCopywritingCrisis ManagementTeam LeadershipAnalytical SkillsInterpersonal SkillsOrganizational SkillsCreative Skills

Required

Bachelor's degree in English, Communications, Public Relations, Journalism, or related field

Multiple years of experience in public relations, including supervisory and comprehensive marketing experience required

The candidate will possess a deep understanding of, and demonstrated familiarity with, the political and local media landscape of Philadelphia

Knowledge of and experience with copy, feature, and promotional writing; coordination of publication production; desktop publishing, media production, communication, and dissemination techniques and methods including alternative ways to inform via written, oral, and visual media

Knowledge and command of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar with the ability to read, analyze, and interpret common industry publications, financial reports, and legal documents

Excellent managerial and organizational abilities

Excellent interpersonal skills

Ability to offer sound media relations advice to senior leadership

Ability to coordinate efforts of various teams to present a coherent message

Must be a leader with the ability to create a professional and constructive environment that fosters a team-oriented and customer service approach to day-to-day operations

Must be a well-organized, planning manager with the ability to execute a project from concept to production in an environment where daily priorities may shift

Must be familiar with all news media channels of communications; have detailed knowledge of major company operations; extensive experience in dealing with many kinds of people and organizations; and well-developed creative, analytical, and writing skills

Must be flexible with the ability to work smoothly under pressure producing high quality results on short notice and maintaining a high level of composure and self-control during crises under media scrutiny and responding to issues that may arise outside of normal business hours