EPS Corporation ยท 2 months ago
Senior Customer Technical Support Specialist
Dahlgren, VA 22448 US (Primary)
Full-time
Onsite
Senior Level
6+ years expEPS Corporation is seeking a highly skilled Senior Customer Technical Support Specialist to join our dynamic team. The ideal candidate will have a strong background in Federal or DoD help desk environments and a proven track record of delivering exceptional technical support using enterprise-level tools.
CRMInformation TechnologyManufacturingSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide advanced technical support to end users in Industry, Federal, or DoD environments
Troubleshoot, diagnose, and resolve complex issues using help desk systems such as BMC Remedy or ServiceNow
Escalate issues as needed and ensure timely resolution in compliance with established service-level agreements (SLAs)
Maintain accurate documentation of all support activities, incident reports, and resolutions
Support system access requests, password resets, and account management following established security protocols
Collaborate with cross-functional teams to improve help desk efficiency and user satisfaction
Qualification
Required
Six (6) years of professional experience in Industry, Federal, or DoD Help Desk Support
Hands-on experience with BMC Remedy, ServiceNow, or similar help desk management tools
Must meet DoD IAT Level III certification requirements (e.g., CASP+, CISSP, or equivalent)
Must hold an active T3 investigation and Secret Security Clearance
Strong communication, analytical, and customer service skills
Preferred
Experience supporting classified environments or secure networks
Familiarity with ITIL processes and service management best practices
Company
EPS Corporation
EPS Corporation (EPS) is a Woman Owned Small Business(WOSB) with the capacity, quality and business processes to support customers on a worldwide basis.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
A
Antoinette Musorrafiti
CEO and President
Francesco Musorrafiti
Chairman and Chief Executive Officer
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