KLA · 2 months ago
Marketing Programs Manager
USA-CA-Milpitas-KLA
Full-time
Onsite
Senior Level, Lead/Staff
$156K/yr - $266K/yr
12+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Marketing Programs Manager will be responsible for managing marketing and operational projects within KLA’s Services business unit, focusing on process improvement and automation to support the Product Marketing team's activities.
ElectronicsInformation TechnologyManufacturing
Responsibilities
Understand the operational complexity of various Services marketing processes and systems, and create requirements to improve and automate them wherever possible. Serve as the Subject Matter Expert for the entire Services ecosystem, understanding how various software systems and stakeholders interact. Drive the development of improved workflows for complex inter-departmental processes
Lead key initiatives to solve problems hindering Services growth or customer satisfaction. Collaborate with cross-functional teams to improve KLA Services systems, processes, and policies. Secure buy-in from key stakeholders across the company. Execute targets and provide regular updates to senior management
Act as the Services Marketing representative in cross-functional projects, providing both customer-focused and business-focused guidance during meetings
Maintain and update appropriate service policies and T&Cs. Create, own, organize, and maintain a database of policies and collateral
Design and conduct internal and external surveys to enhance product and market insights
Develop a deep understanding of the service business from both commercial and operational perspectives, with a particular focus on marketing operational activities around product creation and deployment. Continually seek areas for improvement
Initiate, propose, and manage various projects needed to accomplish this job. Recommend solutions, including commercially available external options, to improve efficiency and effectiveness
Qualification
Required
Strong interpersonal skills and the ability to create and conduct effective presentations under pressure, both at customer sites and internally
Capable of speaking at a strategic level while understanding deep operational details
Willing to take and diplomatically defend controversial positions (even to senior management) during the decision-making phase, but committed to project direction once a decision is finalized
Strong project management skills with the ability to manage multiple complex and cross-functional programs simultaneously
Able to achieve results through these projects using Agile methodologies
Must be a take-charge driver who can get things done
Must be able to work at a high level while also delving into the details
Ability to evaluate, understand, and break down complex processes to identify areas for improvement
Familiarity and experience with a wide array of commercially available tools and systems
Ideally, this includes a strong understanding of CRM systems (preferably SAP), program/project management software (Jira, Proggio), collaboration tools and workflow (SharePoint, Teams, etc.)
Must be highly proficient in data analysis using Excel and PowerBI
Experience in Capital Equipment Services is a must
An understanding of KLA's business environment, an appreciation of our customers' environment, and the challenges of balancing KLA objectives with customer satisfaction will be critical to the role
Ability to interact across a highly matrixed organization of departments and management while balancing arising challenges
Bachelor's degree with at least 12 years of related experience
Preferred
Certified PMP is a plus
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
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