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SpotOn · 1 day ago

Associate Manager, Menu Design and Development

Royal Oak, MI

Full-time

Onsite

Mid, Senior Level

$70K/yr - $90K/yr

5+ years exp

SpotOn is a company dedicated to providing independent restaurants with the tools they need to succeed in a competitive market. The Associate Manager, Menu Design & Development is responsible for overseeing team operations, ensuring efficient processes, and maintaining high-quality menu configurations within the SpotOn Restaurant POS system.

Mobile PaymentsPaymentsSales AutomationSoftware

Responsibilities

Lead and coach a small team of specialists, providing guidance, feedback, and professional development

Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery

Oversee day-to-day operations to ensure timely delivery of team objectives

Serve as the primary escalation point for technical or process-related issues

Prepare reports and updates on team performance metrics for senior management

Participate in hiring, onboarding, and training of new team members

Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status

Maintain professional, solution-oriented communication to foster positive client relationships

Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule

Track progress, ensuring milestones and deadlines are met

Report project status, risks, and dependencies to the leadership

Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness

Collaborate with cross-functional teams to resolve issues and drive project completion

Conduct quality checks to maintain consistency and adherence to standards

Promote team efficiency through ongoing process improvements and knowledge sharing

Support onboarding and training of new team members, sharing best practices

Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists

Oversee and approve menu builds to ensure accuracy, quality, and compliance with client specifications

Support team members in configuring and customizing menus within the SpotOn POS system

Troubleshoot and resolve complex implementation issues promptly

Qualification

POS systemsTeam managementProject managementCustomer successAnalytical skillsTechnical troubleshootingIndustry knowledgeCommunication skillsProblem-solvingOrganizational skillsTime managementInterpersonal skillsAdaptabilityMentoring