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The Buckle, Inc. · 2 months ago

Guest Services Representative (Full-time)

Kearney, Nebraska, United States

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

0+ years exp

The Buckle, Inc. is seeking a Guest Services Representative to join their Corporate office team. This entry-level position involves responding to guest needs, managing communications, and handling confidential information while adhering to compliance standards. The role offers training and potential advancement opportunities within the Guest Services Team.

Responsibilities

Facilitate and manage communication with Stores, Guests, and other departments to determine their needs and identify if escalation to another Teammate or department is necessary

Use available resources to determine best course of action while engaging with Guests and Stores through any channel

Navigate several computer systems simultaneously and multitask efficiently to accurately enter information to address inquiries

Ask probing questions to meet the needs of the Guest

Demonstrate general knowledge of Buckle merchandise including fit and style recommendations, merchandise details, and marketing signage, to answer Guest questions

Assist with processing refunds for orders marked as out-of-stock or orders that have been marked as abandoned

Identify and investigate inconsistencies and questions related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App

Efficiently utilize Buckle’s Point of Sale (POS) systems, Ecommerce order management systems, AS400, and various IT programs

Maintain documentation of Guest concerns along with resolution notes

Cover duties at Switchboard desks in multiple locations at the Corporate Office

Assist visitors at Corporate Office and follow safety and security policies

Answer Corporate phone lines and transfer callers to the appropriate department/Teammate

Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit

Special projects and other duties as assigned

Qualification

Customer serviceCommunication skillsPoint of Sale (POS) systemsEcommerce order managementProblem-solvingTeamworkAttention to detail

Required

High school diploma or general education degree (GED) required; or one to three months related experience and/or training; or equivalent combination of education and experience