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Huntington National Bank · 17 hours ago

Client Service Advisor - Merchant Services

Hagerstown, MD

Full-time

Hybrid

Senior Level

$20/hr - $36.50/hr

5+ years exp

Huntington National Bank is seeking a Client Service Advisor in Merchant Services. This role is responsible for handling complex client servicing escalations, ensuring an optimal client experience, and providing support for newly boarded relationships while focusing on revenue retention for preexisting accounts.

Asset ManagementFinanceFinancial Services

No H1B

Responsibilities

Handles complex client servicing escalations through various workflow avenues, ensuring the delivery of an optimal and consistent client experience and providing critical welcome support for newly boarded relationships. Identifies processing and interchange qualification issues and advises merchants on chargebacks, billing, and funding investigations. Additionally, responsible for servicing preexisting accounts

Use sound judgement to resolve escalated client inquiries, identify root causes, and provide customer education

Provides expert support for point of service (POS) terminal products, gateways, and value-added resellers (VARS)

Use extensive payment acquisition knowledge to review statements and fees, reprice accounts, perform account maintenance, facilitate payment card industry (PCI) compliance conversations, and assist with other inquires as needed

Build a strong partnership to aide in critical client onboarding and activation process

Work with internal sales and operations channels in addition to third-party service providers to provide a seamless client experience

Deliver on critical client activation and client revenue retention program expectations

Perform other duties as assigned

Qualification

Merchant services experiencePayment acquisition knowledgeSalesforceAnalytical skillsClient-focusedWord proficiencyExcel proficiencyCommunication skillsInterpersonal skillsTime managementTeam collaborationProblem-solving