Roblox · 10 hours ago
Critical Harms Product Support Manager (Special Operations)
San Mateo, CA
Full-time
Hybrid
Senior Level
$154K/yr - $184K/yr
5+ years expRoblox is a platform that empowers a global community to create and connect through immersive digital experiences. The Critical Harms Product Support Manager will drive operational launches and enhance safety product features within the moderation platform, focusing on high-risk behavioral trends. This role involves collaboration with cross-functional teams to improve content safety workflows and ensure effective moderation of user-generated content.
3D TechnologyGamingMetaverseOnline GamesSoftwareVideo Games
Responsibilities
Launch, manage, and improve the workflow for a verified partner reporter intake program in collaboration with key cross-functional stakeholders
Launch, manage, and improve the workflows for our content safety moderation product to ensure timely and effective moderation of user-generated content
Work with cross-functional teams to identify areas for improvement in our content safety moderation processes, and collaborate to implement solutions that enhance the safety of our users
Ensure that our team is meeting performance metrics and delivering an exceptional experience to our customers
Partner with product and engineering teams to ensure that content safety moderation features are being developed and implemented
Analyze data and provide insights to inform decision-making related to content safety moderation on our platform
Stay up-to-date with industry trends and best practices related to content safety moderation, and apply this knowledge to continuously improve our operations
Require on-call work at weekends on a rotational basis
Qualification
Required
A bachelor's degree in business, operations, or a related field
5+ years of experience in operations management or product support, with a focus on content safety moderation workflows
Strong program management skills, with experience leading projects at scale
Experience developing processes to improve operational efficiency
SQL proficiency for conducting business or operational analysis
Experience using data to lead decision-making
Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces
Benefits
Equity compensation
Company
Roblox
Roblox is an online gaming and entertainment platform that offers a shared digital experience that brings people together through play.
1001-5000 employees
H1B Sponsorship
Roblox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (240)
2024 (111)
2023 (139)
2022 (153)
2021 (91)
2020 (92)
Funding
Current Stage
Public CompanyTotal Funding
$874.45MKey Investors
Andreessen HorowitzAltos Ventures
2024-10-01Post Ipo Equity
2022-04-12Series Unknown· $17.71M
2021-08-11Series Unknown
Leadership Team
David Baszucki
Founder and CEO
Anupam Singh
VP Engineering, AI Platform, Infrastructure
Recent News
Greylock
2025-12-31
2025-12-31
Andreessen Horowitz
2025-12-31
Company data provided by crunchbase