Mitsubishi Power Americas · 2 months ago
Manager, Service Engineering
Orlando, FL
Full-time
Onsite
Mid, Senior LevelMitsubishi Power Americas is a leading provider of large frame Gas Turbine services. The Service Engineering Manager will provide technical engineering services, manage a team of engineers, and ensure high-quality support for service operations, contributing to the reliability and efficiency of turbine services.
ComputerEnergy
Responsibilities
Manage a group of engineers, technicians, and interns to provide support to our LTSA and Service Operations business including timely disposition of technical issues through non-conformance reports dispositions and technical evaluations. Field service support coverage must be available 365 days per year
Participate in his/her team personnel development process, including (monthly/quarterly) check-in meetings, annual performance reviews
Lead the team’s Tasking and Certification program:
Prioritizing training/certification for his/her team members based on team performance regarding first time quality (FTQ) and on-time delivery to commitment date
Identifying and managing the personnel in their team to implement Certification program process, including administration of initial and recurring training of their team members
Create and assign tasks as directed/needed while ensuring assignments are completed with high level of quality and on time to commitment dates
Assume technical responsibility as an Engineering Manager per SOP-OPS-211 for technical activities
Advocate for company/departmental initiatives
Lead productivity and growth efforts based on initiatives
Understand the impacts to business units for reliability, performance, and cost to make thorough engineering evaluations, outlining the risks/impacts for the business to evaluate
Work with LTSA Support group/Parts Planning and configuration engineering to identify service issues and recommend the latest part configurations. Where required, work with Mitsubishi Power’s other factories such as Takasago, Hitachi City, Nagasaki, Yokohama, Savannah Machinery Works, etc. to communicate the need to alter designs and work to integrate new designs as quickly as possible to reduce business exposure
The engineering group is responsible for interfacing with Mitsubishi Power Japan Gas Turbine and Steam Turbine Service Engineering in Takasago to obtain the technical requirements to make field dispositions, and as necessary, to assist the Service Engineering group with technical evaluations and field investigations
Publish and Maintain a database where fleet risks can be identified to be used for parts planning, outage planning, and financial planning. Where possible, develop engineering mitigations of the risks
Support of evening or early morning calls with Japan is periodically required to resolve service issues quickly and communicate important findings. Ensure feedback of service issues to TGO Service and Design through the bi-weekly reliability call is performed
Interface with internal project, procurement, manufacturing, transportation and field service departments to achieve programs goals
Prepare customer communications for Incident Reports and Gas Turbine and Steam Turbine Bulletins where Mitsubishi Power has the lead product responsibility
Monitor the condition of parts being returned for service and optimize component design to address service issues
Develop staffing plans balancing staffing for long term internal growth with outsourcing services for specialized skills
Develop the technical skills of group members to support field outages
Support technical leadership of industry meetings including insurance and lender meetings, user conferences, and industry conferences (PowerGen, ASME Turbo Expo, EPRI, etc.)
Ensure fleet experience and feedback is incorporated into design reviews, design meetings, and communicated to the appropriate engineering design personnel
Support ISO 9001 audits and compliance efforts
Some overnight travel (up to 20%) by land and/or air with some trips lasting two or more weeks
Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources
Participate in proactive team efforts to achieve departmental and company goals
Contribute to building a positive team spirit
Communicate effectively with subordinates and management at all levels
Protect confidential information by not communicating, disclosing to, or using for benefit of third parties
Maintain the highest degree of honesty and integrity at all times
Perform other such duties as may be required
Qualification
Required
BS degree in engineering from an accredited college or university
Knowledge of gas turbine and steam turbine engineering including overall turbine configuration, turbine design, boundary conditions, temperatures and materials
Demonstrated management and/or team leadership skills in short term critical path development programs
Ability to read and interpret documents such as industry reports and technical journals
Ability to write technical reports and correspondence including customer reports
Ability to effectively present information in one-on-one, small group, and large group situations to customers, clients, and other employees of the organization
Ability to perform necessary calculations to satisfy job requirements
Ability to make judgment decisions based on specifications or technical requirements
Advanced computer skills including finite element analysis, spreadsheets, SAP, SharePoint, CRM, Windchill, and general office software such as electronic mail, word processing, Power Point drawings, etc
Valid automobile driver's license
Preferred
Experience with structural engineering of turbine components
Experience with manufacturing processes used within Mitsubishi Power and vendor facilities
Company
Mitsubishi Power Americas
Mitsubishi Power Americas leads the industry in power generation and energy storage solutions.
Founded in 2001
1001-5000 employees
H1B Sponsorship
Mitsubishi Power Americas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (4)
2022 (9)
2021 (4)
Funding
Current Stage
Late StageLeadership Team
Bill Newsom
President and CEO Mitsubishi Power Americas
Song Wu
VP of Technology, Chief Technology Officer
Recent News
2025-12-15
2025-08-15
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