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Fidelity Investments · 3 hours ago

Director, Facilities & Operations

Durham, NC

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Fidelity Investments is seeking a Director, Facilities & Operations to join their global Facilities & Operations team. This role will oversee operational aspects of multiple campuses, drive asset value, and collaborate with various groups to enhance customer service and operational excellence.

Asset ManagementFinanceFinancial ServicesRetirementWealth Management

Growth Opportunities

No H1B

Responsibilities

Leading a team focused on delivering quality services to enable the success of Fidelity businesses

Leading resources that handle the day-to-day functions of facilities management: operational risk management, vendor management, critical infrastructure & engineering, repairs & maintenance, amenities (hospitality, fitness & food & beverage), cleaning, landscaping, and others

Ensuring outsourced resources provide quality property and facility management services, per their contractual agreement, with a focus on risk mitigation and operational excellence

Financial stewardship: reviewing and approving all building expenses and working closely with Fidelity Real Estate Finance on tracking, validating, and controlling costs

Developing an annual and multi-year regional operating and infrastructure capital plan to be presented to senior leaders on an ongoing basis

Partnering with Real Estate teams (Amenities and Program Management, Project Design and Delivery, and others) to align priorities, develop and implement regional programs and projects

Partnering with Engineering Services to ensure consistent standards and performance are achieved across the region

Cultivating key partnerships with Global Security & Investigations, Enterprise Infrastructure and Enterprise Business Resiliency to ensure that business unit contingency needs are met during an event

Supporting the Sustainability Office and Regional Sustainability Workstreams to develop and implement solutions that promote environmental initiatives

Drafting/sending communications regarding building disruptions or campus work, with action plans to address

Qualification

Real estate managementFacilities managementProject managementReal estate financeVendor managementCustomer serviceRisk managementOral communicationInterpersonal skillsCritical thinking

Required

Bachelor's degree in business, facilities management, architecture, engineering or other related area is preferred

Graduate degree in a related field is desirable

10+ years of real estate management experience with increasing responsibility is preferred

You have shown strength in project management, property, asset and facilities management, real estate finance/accounting and leasing, with particular skill in at least one area

You can work through ambiguity to drive solutions

You excel at oral communication and listening skills

You are customer service-focused and easily forge strong relationships

You are quick-thinking and remain calm during stressful or emergent situations