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Atria Health and Research Institute · 2 months ago

Senior IT Specialist

Palm Beach, FL

Full-time

Onsite

Senior Level

5+ years exp

Atria Health and Research Institute is a membership-based preventive health care practice that provides primary and specialty care. They are seeking a Senior IT Specialist to support both corporate and clinical IT systems, ensuring optimal device and network availability while delivering high-quality customer service.

Health CareHealth DiagnosticsMedical

Responsibilities

Support "help desk" function for both corporate and clinical teams and assure maximum service satisfaction, resolve issues, and ensure optimal device and network availability and security

Support onboarding and offboarding of users including purchase, hardware setup, management of email domain, phones, and other systems along with SaaS subscriptions

Troubleshoot and support the resolution of interface issues with medical equipment, EMR and other systems/vendors

Support and troubleshoot wifi / networking within firewall and access point systems in corporate and clinical offices

Support IT and AV within Atria's healthcare clinic including hospitality-led member suites

User accounts and network connectivity for systems for Safety / Compliance (Navex), Med Records (Epic, Zus, ..), Imaging (Ambra, Syngo, ..), Labs (LIMS, lab interfaces), Genomics data exchange, 3rd party diagnostics, Wearables

Where appropriate, support Atria's policies around Patient Data Protection and Information Security including HIPAA and HITRUST both in physical and digital manifestation of data

Onsite printers, fax, scanners, and ongoing maintenance where required

Partner with internal product operations team to support Atria-unique clinical needs integrated with EHR across patient data, care plans, scheduling, etc

Continually identify opportunities to optimize budget for IT

Support onsite and remote troubleshooting through diagnostic techniques

Provide end user training as needed

Maintain asset inventory across end user and organizational assets

Provide timely and accurate updates on IT risks, issues, resolutions and expenditures

Qualification

Senior IT experienceNetworking experienceVendor managementTechnical troubleshootingIdentity managementMobile device managementModern technology stackCustomer serviceOrganizedProactive communicationDetail oriented

Required

BSc/BA in IT or Computer Science or relevant field preferred

Minimum of 5 years' experience in a Senior IT Specialist role at a major hospital or complex healthcare setting with multiple elements of Atria's services

Tech savvy with strong working knowledge of identity management, office productivity, mobile device management, databases, computer systems, mobile devices, and other relevant tech

Experience with new office setup across networking, devices, and infrastructure

Vendor management with demonstrated ability to drive vendor's customer service and cost terms

Ability to adhere to a responsible IT budget for per-employee and organization-wide expenses

Ability to diagnose and resolve technical issues across all areas of responsibility

Modern technology stack experience (Okta, Google, Apple/Mac) and networking experience (Fortinet, Ubituiti)

Proficiency in English, spoken and written, and proactive communication skills

Commitment to high quality customer service akin to luxury service brands

Organized and detail oriented

Thrives a fast-paced start-up environment with changing requirements and uncertain work hours

On site in Palm Beach, Florida

Benefits

Excellent health and wellness benefits, 100% paid by Atria effective date of hire

Flexible Time Off

401k contributions and 4% match starting after 6 months

Opportunity to participate in continuing medical education programs for maintenance of Continued Medical Education and CEUs for professional licensure

Fitness Perks including Wellhub +

Time to give back and make an impact in underserved communities