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IQ Fiber · 2 months ago

Broadband Network Engineer

United States

Full-time

Remote

Mid Level

3+ years exp

IQ Fiber is a company focused on delivering high-speed fiber-optic internet services. The Broadband Network Engineer will assist in the design and configuration of core and access networks, support field engineers, and provide technical support to ensure optimal internet service delivery.

InternetResidentialService Industry

No H1B

Responsibilities

Participate in the design, configuration, enhancement, and troubleshooting of IQ Fiber’s core and access networks

Support field engineers in the deployment and expansion of IQ Fiber’s state-of-the-art FTTP broadband delivery network

Appropriately escalate critical network conditions to Technical Operations and Outside Plant (OSP) staff

Configure, manage, and optimize network monitoring and alerting systems

Make recommendations for improving the performance and operation of the IQ Fiber network based on the analysis of data

Create and administer detailed, technical MOPs (Methods of Procedure) to facilitate maintenance and upgrades of network equipment

Deploy and support public Wi-Fi network services

Assist in administering and maintaining Linux and Windows servers and applications

Provide tier 3 technical support as part of the IQ Fiber Network Operations Center (NOC)

Act as a resource for tier 2 technicians in providing technical support for residential and business broadband services

Support IQ Fiber’s NOC supervisor in optimizing the performance of the NOC

Assist in diagnosing and troubleshooting advance networking and Wi-Fi issues

Participate in an on-call rotation with a small team of Network Engineers

Perform other duties as assigned

Qualification

Network engineering experienceJuniper MXQFXFiber optics experienceBGPMPLSLinux administrationNetwork certificationsTechnical supportTroubleshooting skillsCustomer service orientationTeam collaboration

Required

Proven experience in a network engineer role

2+ years' experience with Juniper MX and QFX product lines

Experience deploying and managing a Juniper Service Provider network (JNCIS-SP Certification or equivalent a plus)

Minimum 3 years' experience in telecommunications or networking preferred, or equivalent combination of education and experience

Experience working with fiber optics, GPON, XGS-PON

Experience working with BGP, MPLS, DHCP, VLANs, Static and Dynamic Routing Protocols, VPNs, VRRP, ERPS

Linux administration skills a plus

Other networking-related credentials a plus (i.e. CCIE, CCNP, Network+)

Ability to utilize considerable independent judgement, discretion, and initiative in carrying out day-to-day responsibilities

Basic knowledge or telecommunications systems and operations

Ability to read, analyze, and interpret technical requirements, methods of procedures, and product data sheets

Ability to use inductive reasoning techniques to effectively troubleshoot system problems

Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds

Strong learning orientation. Ability to leverage all resources and be creative in self-learning to continue adapting to changing issues and trends

A desire and ability to understand the diverse needs of internal and external customers and to create experiences and deliver services that exceed their expectations

A desire and ability to utilize digital tools for organizational information, individual, and teamwork

Experience working with and configuring a variety of network and server hardware