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Invited · 2 weeks ago

Member Experience Coordinator

Gilbert, AZ

Full-time

Onsite

Entry Level

1+ years exp

Invited is a leading company in the hospitality and service industry, focused on building relationships and enriching the lives of its members. The Member Experience Coordinator is responsible for enhancing the member experience by coordinating events, managing social media, and supporting communication efforts to engage with members.

EventsFantasy SportsGaming

Responsibilities

Support the execution of all members’ experience functions including new member onboarding, programming, communication and retention efforts

Coordinate event registration, prepare materials for member check-in, and assist with event setup, including décor, name badges, and welcome signs

Capture photos during events, send thank-you cards to speakers, and write personalized postcards to invite members to future events

Conduct new member welcome calls, provide a warm welcome and manage member birthday and anniversary lists for engagement

Manage social media activities, including creating and responding to posts, and ensure the event calendar is accurate on all communication channels

Update the club marketing materials such as posters, table tents, and digital displays

Maintain up-to-date event and registration information in MembersFirst and promote events through various club communication channels

Support At Risk and Early Tenure Management calls and assist with data entry in the tracking systems (i.e. Member 360)

Assist with processing resignations and conduct follow-up communications

Collaborate with department heads to create a unified annual club event calendar and serve as the club representative on member committees, enhancing community relations and member satisfaction

Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management

Follow all company, club, and department policies, procedures, and instructions

Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff

Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same

Take the initiative in personal and professional growth and maintain any required certifications relevant to your role

Address and resolve challenges using available resources, working with regional and corporate teams to support club operations

Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success

Qualification

Event coordinationSocial media managementCustomer serviceMicrosoft OfficeCommunicationMultitaskingOrganizational skillsPositive attitude

Required

High school diploma or equivalent

A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role

Preferred

Possess a service-oriented mindset with the ability to make every member and guest feel valued

Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience

Strong communication skills across various channels, including verbal, written, phone, text, and social media

Proven ability to work well under pressure, effectively managing multiple tasks simultaneously

Strong organizational skills with keen attention to detail

Professional and welcoming phone demeanor

Exceptional listening skills, with the ability to understand and respond to member and guest needs

Advanced in Microsoft Office applications, including Word, Outlook, and Excel

Positive attitude with a collaborative team spirit

Effective multitasker with strong time management and prioritization skills