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UltraViolet Cyber · 2 months ago

Director, Technical Account Management

United States

Full-time

Remote

Lead/Staff, Director/Executive

$140K/yr - $170K/yr

5+ years exp

UltraViolet Cyber is a leading platform-enabled unified security operations company providing comprehensive security solutions. As the Director of Technical Account Management, you will serve as the primary technical liaison for clients, ensuring successful delivery of services and aligning security initiatives with business goals.

ComputerInformation TechnologyNetwork Security

H1B Sponsor Likely

Responsibilities

Serve as the primary technical point of contact for assigned client accounts, enabling successful delivery of services

Partner with Account Manager to ensure ongoing customer satisfaction and alignment to customer requirements and expectations

Develop a deep understanding of each client’s environment, business goals, and cybersecurity needs

Proactively manage service delivery, including onboarding, reporting, monthly operating reviews, quarterly business reviews (QBRs), and technical escalations. Track action items, risks, and issues to closure

Track metrics and KPIs to measure client health and ensure service-level agreement (SLA) compliance. Prepare and present service delivery metrics to customers on a recurring business rhythm

Coordinate with internal teams (SOC, Engineering, etc.) to ensure high-quality service delivery and timely resolution of inquiries and issues

Research customers’ technical issues in a timely manner and follow up with recommendations and action plans

Interpret and explain technical findings, threat reports, and incident analysis in a way that aligns with the client’s business context

Provide guidance on security best practices, compliance requirements, and risk mitigation strategies

Serve as customer advocate with internal stakeholders to ensure voice of the customer is shared, assessed and addressed by internal parties

Escalate customer issues to management when appropriate

Help drive expansion of new services and capabilities by identifying opportunities for client growth

Support renewal and upsell opportunities in coordination with account management and sales teams

Manage TAM team including team leadership and definition of TAM processes

Qualification

Cybersecurity principlesTechnical Account ManagementCompliance frameworksEnterprise client managementIndustry certificationsSIEM platformsClient relationship managementCommunicationProject management

Required

5+ years of experience in a Technical Account Manager, Security Analyst, or similar client-facing cybersecurity role

Strong understanding of cybersecurity principles, technologies, and industry standards (e.g., SIEM, EDR, firewalls, IDS/IPS, vulnerability management)

Excellent communication skills—both written and verbal—with the ability to present complex technical information to both technical and non-technical audiences

Experience managing enterprise clients or accounts in a managed services environment

Knowledge of compliance frameworks (e.g., NIST, ISO 27001, PCI-DSS, HIPAA)

Ability to manage multiple client relationships and projects simultaneously

Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field

Industry certifications such as CISSP, CISM, CompTIA Security+, or equivalent

Familiarity with major SIEM platforms (Splunk, Sentinel, etc.)

Previous experience at an MSSP or MDR services provider

Benefits

401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed

Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment)

Group Term Life, Short-Term Disability, Long-Term Disability

Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness

Participation in the Discretionary Time Off (DTO) Program

11 Paid Holidays Annually

Company

UltraViolet Cyber

UltraViolet Cyber is a platform-enabled unified security operations firm that offers a full range of security operations solutions.

Founded in 2023

Mclean, Virginia, USA

501-1000 employees

https://www.uvcyber.com

H1B Sponsorship

UltraViolet Cyber has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (1)