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St. Charles Health System · 2 days ago

System Director - Laboratory Services

Bend, OR

Full-time

Onsite

Director/Executive

7+ years exp

St. Charles Health System is seeking a System Director of Laboratory Services to provide strategic leadership for its integrated laboratory network. This role involves overseeing laboratory operations, developing business strategies, and ensuring compliance with regulatory standards.

Health CareMedicalNon Profit

Responsibilities

Provides strategic leadership for the integrated laboratory network across St. Charles Health System, encompassing four hospitals (Bend, Redmond, Madras, and Prineville) and multiple outpatient laboratory sites

Develops and executes a long-term strategy for laboratory service line growth, outreach expansion, and business development opportunities across Central Oregon

Identifies and implements innovative technologies, automation, and data-driven solutions that enhance efficiency, service quality, and market competitiveness

Partners with executive and medical leadership to align laboratory initiatives with organizational priorities in clinical excellence, financial sustainability, and patient experience

Represents Laboratory Services in systemwide planning, budgeting, and operational decision-making, ensuring alignment with enterprise goals

Provides system-level oversight of all laboratory operations, including phlebotomy, point-of-care testing, and multidisciplinary medical laboratory science departments (e.g., chemistry, hematology, microbiology, serology, blood bank, and transfusion services)

Ensures standardization of laboratory practices, processes, and quality metrics across all inpatient and outpatient locations

Develops, manages, and monitors operational and capital budgets for laboratory services; evaluates financial performance and develops strategies for cost optimization and revenue growth

Oversees vendor contracts, supply chain relationships, and reference lab agreements to ensure efficiency, compliance, and value

Uses benchmarking and performance analytics to monitor productivity, turnaround times, and key performance indicators (KPIs) across sites

Ensures full compliance with all applicable federal, state, and accrediting body standards, including CLIA, CAP, Joint Commission, FDA, and AABB

Establishes and maintains systemwide quality assurance and performance improvement programs for laboratory operations

Leads regulatory readiness activities, inspections, and audits, fostering a culture of continuous compliance and quality

Partners with Operational and Quality leaders to maintain rigorous standards for testing accuracy, patient safety, and result reliability

Oversees a network of laboratory leaders responsible for technical operations, outreach and pre-analytic services, point-of-care coordination, and support services

Recruits, mentors, and develops high-performing leadership teams to ensure operational excellence and professional growth across all campuses

Establishes clear performance expectations and accountability structures aligned with system goals and St. Charles Health System’s ACTS of Excellence

Promotes a culture of collaboration, inclusion, and shared leadership across all laboratories and associated teams

Partners with medical staff, nursing, operations, and administrative teams to advance integrated approaches to patient care and diagnostic excellence

Champions innovation and technology adoption, including automation, digital pathology, and data analytics tools to optimize service delivery

Promotes transparent communication and engagement with internal stakeholders and community partners to strengthen the laboratory’s role within the health system and regional network

Supports the vision, mission and values of the organization in all respects

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change

Provides and maintains a safe environment for caregivers, patients and guests

Conducts all activities with the highest standards of professionalism and confidentiality

Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings

May perform additional duties of similar complexity within the organization, as required or assigned

Qualification

Clinical Laboratory OperationsStrategic PlanningBudget ManagementRegulatory ComplianceLaboratory Science DegreeMT (ASCP) CertificationContinuous ImprovementLeadership SkillsCollaboration SkillsCommunication Skills

Required

Bachelor's degree in Medical Laboratory Science or a related field as required by applicable licensure standards

MT (ASCP), CLS, or equivalent

Valid Oregon driver's license and ability to meet St. Charles Health System driving requirements

Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites required

Seven (7) years of progressive leadership experience in clinical laboratory operations, including management of complex, multi-site environments encompassing both inpatient and outpatient services

Experience must include demonstrated success in operational oversight, strategic planning, and budget management to support sustainable laboratory growth

Proven ability to develop and implement business and financial strategies that enhance efficiency, quality, and fiscal accountability