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NMI · 3 days ago

Senior Product Manager (Payment Gateway)

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $140K/yr

5+ years exp

NMI is a company that empowers partners with innovative payment solutions, and they are seeking a Senior Product Manager focused on customer fee strategies. The role involves defining and executing the product vision for customer fee enablement, collaborating with cross-functional teams to ensure compliance and effectiveness of payment solutions.

Financial Services

No H1B

U.S. Citizen Only

Responsibilities

Own the strategy and roadmap for customer fee products, including surcharging, dual pricing, cash discounting, and service fee programs across NMI’s omnichannel platform

Lead discovery and research to understand merchant and partner needs, market trends, and regulatory developments that influence customer fee adoption and interchange optimization

Define clear product requirements and success metrics that balance business goals, partner enablement, compliance, and end-customer experience

Collaborate with cross-functional teams (engineering, legal, compliance, sales and marketing) to design, develop, and launch compliant customer fee solutions that align with card brand and state regulations

Partner with internal stakeholders and external vendors to assess buy vs. build opportunities and ensure the right strategic partnerships are leveraged to accelerate product delivery

Ensure regulatory compliance and risk mitigation, maintaining alignment with card networks, processors, and legal and compliance teams throughout the lifecycle of customer fee initiatives

Support commercial teams in developing go-to-market strategies, partner enablement materials, and sales training to ensure effective positioning and adoption

Analyze program performance and customer feedback to optimize pricing strategies, adoption rates, and partner satisfaction

Act as subject matter expert on customer fee programs, educating internal and external teams on market positioning, compliance nuances, and best practices

Monitor the competitive landscape to identify emerging trends, competitive differentiators, and strategic opportunities to enhance NMI’s offering

Qualification

Payments industry experienceProduct management expertiseCustomer fee solutionsVendor selection managementAgile scrum methodologiesData driven outcomesMarket analysisCommunication skillsInterpersonal skillsLeadership

Required

5+ years of payments industry product management experience, including proven experience bringing customer fee solutions, like surcharging, to market in the US

Practical product experience across customer insights, product strategy and planning, execution, data driven outcomes, and leadership

Experience in vendor selection and management as well as buy-build analysis

Ability to break down market trends, customer & sales feedback and competitive intelligence into well defined, concise product strategy plans

Excellent written and verbal communication skills with customers, business and technical team members across the organization

Strong interpersonal skills and an effective communication style

Understanding of agile scrum methodologies

Ability to effectively communicate and work in a distributed environment with colleagues located in different geographical regions and across various levels of departments and organizations to facilitate meetings with a business and a technical audience

This position requires some travel to partner sites, conferences, and in-person team planning meetings (about 10%)