Apply on Employer Site

SpaceX · 2 months ago

Manager, Spaceport Transportation

Starbase, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. The Spaceport Transportation Manager will develop, manage, and provide strategic direction for transportation programs, ensuring efficient operations and excellent customer service.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Oversee portfolio transportation programs; off-site shuttles (vans and charter buses), on-site shuttle service, Tesla rental program, hovercraft commuter operations, bike share and team building events

Innovate new approaches for increasing participation in employee commuter programs through communications messaging and incentive systems

Act as a main point of contact for all parking lots, structures, and facilities

Work with internal and external teams to conduct creative employee engagement events and campaigns to highlight parking programs, and motivate participation

Perform strategic analysis to improve and optimize overall parking system efficiency

Recommend and support the development of internal parking policies, procedures, and programs

Lead superb internal customer relations regarding commute transportation questions and feedback; oversee customer service and issue resolution, root cause analysis, and corrective action plans

Oversee communication of systems and service changes to all stakeholders through communication channels, including basic graphics layout, e.g., email, newsletter, intranet/app, signage

Perform strategic analysis to improve and optimize overall system efficiency

Recommend and support the development of internal transportation policies, procedures, and programs

Implement processes for gathering participation data and analyze/report data for decision making

Interface with internal stakeholders to understand, develop, and align goals

Develop and manage budgets and cost management; oversee payment of vendors

Train staff on customer service, anticipating guest needs and problem resolution

Create and maintain in person and online training materials

Qualification

Transportation program managementCustomer service strategiesData analysisBudget managementTeam leadershipProblem resolutionCommunicationTime managementOrganizational skillsTeam collaboration

Required

High school diploma or equivalency certificate

5+ years of leadership experience in transportation program management or other corporate employee services program

Must be willing and able to work weekends and non-standard work-week hours

Stand: Up to 6 hours per day

Sit: Up to 3 hours per day

Push/Pull: Up to 50lbs. (unassisted) 1-2 hours per day

Overhead reach: Up to 1 hour per day

Walk: Up to 3 hours per day

Lift/Carry: Up to 25lbs. (unassisted) 1-2 hours per day

Climb (ladder/stairs): Up to 1 hour per day

Kneel/Crouch: Up to 1 hour per day

Upper body twist: Up to 1 hour per day

Ability to work in temperatures over 80 degrees up to 1 hour per day

Candidate must be capable of safely performing the physical requirements of the job listed in the job description

Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State

Preferred

Advanced knowledge of customer service and problem resolution

Excellent communication skills both written and verbal

Experience in a corporate environment

Ability to organize work for large groups in various service formats

Strong time management skills

Experience with high volume, complex multidisciplinary operations

Experience leading groups in large team settings of 10 or more staff members

Eye for aesthetic industrial design

Ability to create and update RFPOs and facilities work orders in an ERP software

Ability to work effectively in a team environment

Ability to make independent judgments with limited information

Communication skills for relaying data (verbally and in writing) between other employees, vendors, and customers

Logical and strategic approach to solving problems

Ability to read and understand basic floor plans

Comfortable working in a high-stress environment balancing several projects at any given time, and the flexibility to adjust for abrupt changes in strategic directions