Cool Cat Fence · 2 days ago
Lead Customer Service Representative
Greater Seattle Area
Full-time
Onsite
Senior Level
$45K/yr - $70K/yrCool Cat Fence is a fast-growing company looking for a Customer Service Rockstar to lead their offshore CSR team. This frontline leadership role involves ensuring a premium customer experience, coaching a team, and building efficient systems to enhance service quality.
Construction
Hiring Manager
Eduard Kostyukevich
Responsibilities
Answer inbound calls with confidence, clarity, and Cool Cat energy
Book appointments, solve problems, and give homeowners peace of mind
Turn stress into smiles and confusion into clarity
Keep your finger on the pulse of customer mood and market vibes
Keep your team accountable to call volume, speed, quality, and follow-through
Host weekly check-ins, set the tone, and keep morale high
Review performance reports, spot trends, and raise standards
Coach, mentor, correct & encourage
Build systems that make the whole team run smoother than a freshly-stained cedar panel
Ensure every customer has a consistent, premium Cool Cat experience
Keep escalations organized and handled quickly
Work closely with Sales, Operations, and Marketing to keep workflows tight
Help write and refine SOPs that keep the team airtight
Qualification
Required
Loves talking to people
Organized—you're allergic to chaos
Leadership instincts: you're firm, fair, and fearless
Problem solver with a “let's fix it now” mentality
Not afraid to hold people accountable
Thrives in a fast-paced, growing company
You can coach people across different time zones without losing your vibe
You're fun, professional, and naturally charismatic
Company
Cool Cat Fence
Cool Cat Fence specializes in constructing all types of fences and gates in the greater Seattle area.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase