EPS Corporation ยท 2 months ago
Customer Technical Support Specialist (Help Desk)
Dahlgren, VA 22448 US (Primary)
Full-time
Onsite
Entry, Mid Level
2+ years expEPS Corporation is seeking a Customer Technical Support Specialist (Help Desk) to provide high-quality technical assistance and customer service in support of Industry, Federal, or Department of Defense (DoD) operations. The ideal candidate will be a motivated, detail-oriented professional with hands-on experience using enterprise-level help desk systems and a commitment to delivering superior support.
CRMInformation TechnologyManufacturingSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the first point of contact for users requiring technical support, responding to inquiries via phone, email, and ticketing systems
Troubleshoot and resolve hardware, software, and network issues using tools such as BMC Remedy or ServiceNow
Document all incidents, service requests, and problem resolutions accurately within the help desk system
Escalate complex issues to higher-level support teams when necessary, ensuring timely and effective resolution
Maintain user accounts, permissions, and access in accordance with security and organizational policies
Support service improvement initiatives and assist in identifying recurring issues to enhance system performance and user satisfaction
Qualification
Required
Two (2) years of professional experience in Industry, Federal, or DoD Help Desk Support
Proficiency with BMC Remedy, ServiceNow, or other enterprise-level help desk tools
Must meet DoD 8570 IAT Level II certification requirements (e.g., Security+ CE, CCNA Security, or equivalent)
Must possess an active T3 investigation (or ability to obtain)
Excellent communication, problem-solving, and customer service skills
Ability to work in a team-oriented, fast-paced environment supporting mission-critical operations
Preferred
Experience supporting users in classified or secure environments
Familiarity with ITIL processes or formal service management frameworks
Company
EPS Corporation
EPS Corporation (EPS) is a Woman Owned Small Business(WOSB) with the capacity, quality and business processes to support customers on a worldwide basis.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
A
Antoinette Musorrafiti
CEO and President
Francesco Musorrafiti
Chairman and Chief Executive Officer
Company data provided by crunchbase