Cedars-Sinai · 2 months ago
Patient Service Rep - Internal Medicine (days/evenings & weekends) Full-Time
8767 Wilshire Blvd, Beverly Hills, CA, 90211, US
Full-time
Onsite
New Grad, Entry Level
$21.29/hr - $33/hrCedars-Sinai is a prominent healthcare institution, and they are seeking a Patient Service Representative to enhance patient relations and provide excellent customer service. The role involves managing patient communications, scheduling appointments, and ensuring accurate collection of patient information and payments.
CommunitiesHealth CareMedicalNon Profit
Responsibilities
Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team
Greets patients and assist with resolving patient issues or raising patients issues
Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link
Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service
Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed
Process and track referrals and authorizations for various insurance types
Manages patient care flow and assist with monitoring CS-Link message pools and standard work
Monitors and assess their own workflow to find opportunities for improvement
Explains policies, procedures, or services to patients using administrative knowledge
Participates in daily huddles and staff meetings
Promotes and practice infection prevention standards and all department policies and procedures
Qualification
Required
Responsible for positive patient relations
Accurate telephone communication
Appointment scheduling
Patient registration
Payment and co-payment collection
Providing outstanding customer service to patients
Intake of calls and ability to navigate services throughout Cedars Sinai Medical Network
Collection and maintenance of current patient demographics and insurance information
Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team
Greets patients and assists with resolving patient issues or raising patients issues
Check-in and out patients and collect co-payments/give receipts/reconcile payments
Verifies that patient demographic and insurance data are accurate in CS-Link
Schedules appointments, completes patient registration, collects patient payments and provides a high standard of patient service
Assists with the management of physician schedules and finds opportunities for improvement
Handles patient/provider correspondence as instructed
Processes and tracks referrals and authorizations for various insurance types
Manages patient care flow and assists with monitoring CS-Link message pools and standard work
Monitors and assesses their own workflow to find opportunities for improvement
Explains policies, procedures, or services to patients using administrative knowledge
Participates in daily huddles and staff meetings
Promotes and practices infection prevention standards and all department policies and procedures
Company
Cedars-Sinai
Since its beginning in 1902, Cedars-Sinai has evolved to meet the healthcare needs of one of the most diverse regions in the nation, continually setting new standards for quality and innovation in patient care, research, teaching and community service.
Founded in 1902
10001+ employees
H1B Sponsorship
Cedars-Sinai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (91)
2023 (81)
2022 (92)
2021 (92)
2020 (65)
Funding
Current Stage
Late StageTotal Funding
$63.31MKey Investors
American Academy of Orthopaedic SurgeonsCalifornia HealthCare FoundationNational Heart, Lung and Blood Institute
2023-12-01Grant· $0.01M
2023-05-25Grant· $28M
2022-06-16Grant· $7M
Leadership Team
Thomas Priselac
President/CEO
David Wrigley
Executive Vice President Finance, CFO and Treasurer
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