Account Manager - New York, NY jobs in United States
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Blackbird Labs · 1 week ago

Account Manager - New York, NY

positionNew York, United States
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$80K/yr - $130K/yr
date2+ years exp

Blackbird Labs is a loyalty and payments platform focused on enhancing connections between restaurants and their customers. The Account Manager role involves relationship management and sales, working with Small-to-Medium sized business clients to increase retention, grow revenue, and ensure successful partnerships on the Blackbird platform.

HospitalityInformation TechnologyLoyalty ProgramsWeb3
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Comp. & Benefits

Responsibilities

Build processes and standardize best-practices within restaurant success
Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
Track restaurant KPI and OKR to understand their success, issues, or opportunities
Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results
Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
Be a champion of Blackbird’s mission, brand, and product

Qualification

Account ManagementCustomer Relationship ManagementRestaurant Industry ExperienceProblem SolvingCommunication Skills

Required

2+ years of experience in customer-facing Account Management roles, preferably in a technology-enabled industry
Restaurant, hospitality, or tech experience with an industry disrupting product
Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
Ability to take initiative, build rapport, and solve problems quickly

Preferred

You're relentlessly optimistic about the future and determined to get there
You can pivot on the fly. You're not looking for a boring job
You want the ball. Our teams ship high caliber work on tight timelines, usually starting from scratch. Owning a problem doesn't scare you
You are a highly organized, detail-oriented and process-driven
You are an excellent, and efficient, communicator
You have worked in restaurant or hospitality industries, or have a deep passion for the local restaurant scene and F&B culture
Interest in serving up a game-changing loyalty platform for the best restaurant

Benefits

Medical
Dental
Vision
Flexible time off
401(k)
Stock options
Some not-so-standard, extra-fun perks

Company

Blackbird Labs

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Blackbird is the loyalty company for restaurants, backed by A16Z, Union Square Ventures, Spark Capital, QED, American Express, Coinbase and others.
dateFounded in 2022
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.blackbird.xyz

Funding

Current Stage
Growth Stage
Total Funding
$85M
Key Investors
Spark CapitalAndreessen Horowitz
2025-04-08Series B· $50M
2023-10-04Series A· $24M
2022-10-06Seed· $11M

Leadership Team

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Ben Leventhal
Founder and CEO
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