Navixus (Formerly Eventus Solutions Group) · 2 months ago
Business Analyst – Cloud Telephony - CCaaS - UK
United States
Full-time
Remote
Senior Level
5+ years expNavixus, formerly known as Eventus Solutions Group, is focused on enhancing client experiences through innovative solutions. The Business Analyst role involves translating technical requirements into functional ones, acting as a liaison between business and technical teams to ensure successful deployments of cloud telephony solutions.
Consulting
Responsibilities
Translate technical requirements into functional requirements
Be the liaison between the business and technical teams for the deployment of a NICE CXone, Geneys Cloud, or Amazon Connect implementation
Ensure that requirements and design are described clearly and don’t leave room for ambiguity
Work closely with the Client Scrum Master
Participate in daily standup meetings
Help with decisioning, development priorities and configurations of the business needs
Assist in testing and validation to ensure products are delivered to requirements
Work closely with the technical team members
Advocate for stakeholders
Build trust with the Client
Qualification
Required
5 or more years of experience working as a Business Analyst in a technical environment
Knowledge/exposure of CCaaS (Contact Center as a Service) and IVR (Interactive Voice Response), ACD, digital experience
NICE CXone experience, Amazon Connect and/or Genesys Cloud experience (required)
Experience working with Product owners
Experience working in an Agile environment
Experience in performing testing/ validations of IVR call flows, and system configurations
Contact Center cloud telephony design and/or implementation experience
Preferred
QM/WFM experience is a plus
Benefits
Medical
Vision
Dental
Life
Disability insurance
Paid time off (including holidays, parental leave, and sick leave, as required by law)
Company
Navixus (Formerly Eventus Solutions Group)
At Navixus (formerly, Eventus Solutions Group), we’re reinventing the customer experience.
501-1000 employees
H1B Sponsorship
Navixus (Formerly Eventus Solutions Group) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-27Acquired
Leadership Team
Milos Djokovic
Managing Director and CEO
Gregory Weber
Chief Technology Officer
Company data provided by crunchbase